Ashley Wilson

Since my career at Publix started, I have been trained as a cashier, bagger, curbside/personal shopper, fruit and vegetable specialist in the cutting room for produce, grocery clerk, pharmacy technician, and immunization pharmacy technician while providing an excellent Publix customer service experience.

• Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Streamlined prescription processing with accurate data entry and verification of patient information.
• Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
• Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
• Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
• Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
• Facilitated seamless transitions between shifts by thoroughly documenting all relevant information for coworkers during handoffs.
• Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
• Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
• Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
• Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
• Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
• Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Entered and processed patients' prescriptions into internal system.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Counted and labeled prescriptions with correct item and quantity.
• Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
• Administered immunizations to patients of all ages, adhering to strict safety protocols and CDC guidelines. Educated patients and addressed their concerns about vaccinations. Maintained accurate records and inventory of vaccines.
• Provided comprehensive immunization services, including patient consultations, administration of injections, and post-vaccination monitoring. Collaborated with pharmacists and other healthcare professionals to ensure optimal patient care. Managed vaccine inventory and maintained compliance with state and federal regulations.
• Demonstrated excellent communication and interpersonal skills to educate patients about vaccines and address their anxieties.
• Maintained accurate and detailed immunization records in electronic health records systems.
• Monitored patients for adverse reactions and provided appropriate first aid or escalated care as needed.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
• Resolved third-party billing, computer system and customer service issues.
• Set up and modified patient profiles to include current medications and insurance details.
• Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Collaborated with multidisciplinary teams to provide comprehensive care for clients with various mental health needs.
• Improved client outcomes by implementing evidence-based counseling techniques in individual and group therapy sessions.
• Contributed to a supportive therapeutic environment for diverse clients, addressing their unique mental health needs.
• Developed rapport with diverse populations, adapting communication styles to meet individual needs and preferences.
• Supported clients in crisis situations, providing immediate intervention and connecting them with appropriate resources.
• Completed thorough assessments to determine client needs and establish goals for treatment success.
• Maintained confidentiality while effectively communicating client progress to supervisors and other team members involved in their care.
• Provided guidance on coping strategies, helping clients build resilience and overcome challenges.
• Regularly participated in clinical supervision sessions to enhance professional skills and ensure quality of care for clients.
• Attended ongoing training seminars relevant to the field of counseling, staying up-to-date on current best practices.
• Successfully built trust with clients through active listening, empathy, and validation during individual counseling sessions.
• Implemented creative approaches to engage clients in therapeutic activities that fostered personal growth and selfdiscovery.
• Established strong working relationships with colleagues through effective collaboration on shared cases.
• Enhanced client experience by providing empathetic and attentive counseling sessions.
• Improved client behavior by implementing individualized therapy plans and interventions.
• Increased parent involvement in therapy sessions, fostering a supportive home environment.
• Improved patient treatment outcomes by conducting thorough assessments and developing customized treatment plans.
• Enhanced patient engagement through the implementation of group therapy sessions focused on coping strategies and emotional regulation.
• Developed individualized goal-setting tools to empower patients in taking ownership of their progress towards improved mental health.
• Enhanced the therapeutic environment by establishing a safe and supportive space for clients to openly discuss their concerns.
• Enhanced patient well-being by providing compassionate care and support during therapy sessions.
• Advocated for clients'' needs within the broader mental health system, ensuring access to necessary services and resources.
• Improved student emotional well-being by implementing tailored therapy sessions and interventions.
• Collaborated with teachers and administrators to develop strategies for addressing students'' behavioral issues, resulting in a more positive learning environment.
• Provided crisis intervention support during critical situations, ensuring the safety of all students involved.
• Facilitated the development of coping mechanisms for students experiencing stress or anxiety, enhancing their overall well-being and academic success.
• Educated parents on mental health topics, enabling them to better support their children''s needs outside of school hours.
• Enhanced student assessments by administering and interpreting psychological tests to identify individual needs.
• Collaborated with school staff for the development of effective intervention strategies, improving student outcomes.
• Updated treatment plans

Created magical experiences for family and friends visiting the parks while assisting them in scanning in their tickets or magic bands.

• Increased park safety by promptly reporting any observed hazards or maintenance issues.
• Assigned and assisted in distributing park tickets.
• Contributed to positive guest feedback by offering helpful directions and answering inquiries with accuracy and enthusiasm.
• Supported event coordination efforts for successful park programming and special occasions.
• Assisted in maintaining park cleanliness, ensuring a welcoming environment for all guests.
• Promoted accessibility for visitors of all ages and abilities by providing clear guidance on available accommodations and services.
• Assisted in opening and closing parks.
• Enhanced visitor experience by providing warm greetings and assistance upon park entry.
• Collaborated with team members to address guest concerns, providing timely resolutions and excellent customer service.
• Educated visitors on park rules and regulations, fostering a respectful atmosphere among guests.
• Participated in staff training initiatives to continually improve knowledge of park information, policies, and customer service techniques.
• Streamlined entrance procedures by efficiently handling ticketing transactions and validating passes.
• Maximized visitor satisfaction with engaging conversations about attractions, amenities, and events within the park.
• Provided support during emergency situations by following established protocols and assisting response teams as needed.
• Enhanced guest experiences by providing exceptional customer service and maintaining a positive attitude.
• Assisted in creating magical moments for park visitors through engaging interactions and personalized attention.
• Collaborated with team members to maintain cleanliness and organization of various areas within the park.
• Maintained high standards of personal appearance by adhering to Disney''s grooming guidelines at all times.
• Resolved guest concerns or complaints professionally and expediently, upholding Disney''s commitment to excellent service standards.
• Remained flexible with scheduling demands, accommodating changes as needed during peak periods or special events.
• Committed to continuous professional development through participation in workshops or seminars relevant to the Disney College Program Intern role.

Worked as an attendant at the Grill Express, serving customers in a friendly and timely manner.

• Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
• Enhanced customer satisfaction by ensuring timely and accurate food preparation.
• Maintained a clean and organized workspace for optimal food production efficiency.
• Collaborated with team members to streamline food production processes, resulting in reduced wait times for customers.
• Handled cash transactions accurately, ensuring proper documentation for financial records.
• Collaborated with team members to improve overall service quality and guest experience.
• Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
• Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
• Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
• Participated in training programs to stay current on industry best practices and company policies.
• Provided exceptional customer service by promptly addressing guest needs and requests.
• Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
• Enhanced customer satisfaction by providing efficient and courteous service.
• Increased kitchen efficiency by maintaining proper inventory levels and stocking workstations accordingly.
• Implemented strict adherence to food safety guidelines, reducing the risk of contamination and illness.
• Reduced food waste by implementing proper storage techniques and monitoring expiration dates.
• Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming gaming environment.
• Improved casino revenue by efficiently handling cash transactions and promptly resolving any issues.
• Supported casino operations by effectively collaborating with various departments to address guest concerns and maintain an enjoyable atmosphere.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
• Collaborated with team members to optimize processes for increased efficiency in handling customer complaints.
• Achieved high service level scores by effectively resolving customer issues during the first contact.
• Built rapport with clients through active listening, empathy, and understanding of their individual needs.
• Implemented feedback from quality assurance reviews to continuously refine skills and deliver excellent support.
• Increased customer satisfaction by addressing and resolving complex issues effectively.
• Boosted sales revenue by identifying customer needs and recommending appropriate products or services.

• Increased efficiency by streamlining filing systems and organizing important documents.
• Enhanced customer satisfaction by efficiently processing lottery transactions and providing prompt service.
• Ensured accuracy in ticket dispensing and money handling for smooth lottery operations.
• Assisted customers with lottery game selection, increasing their chances of winning and promoting repeat business.
• Maintained a clean and organized work area, contributing to a comfortable environment for customers.
• Promoted responsible gaming practices by monitoring customer behavior and intervening when necessary.
• Completed daily sales reports accurately, ensuring proper documentation of transactions and revenue generation.
• Provided exceptional customer service by addressing inquiries, resolving issues, and guiding customers through the lottery process.
• Kept up-to-date with changing lottery rules and regulations, allowing for accurate information sharing with customers.
• Contributed to increased store revenue through effective cross-selling of other products during lottery interactions.
• Handled high volume of customers efficiently during peak hours, minimizing wait times and maximizing sales opportunities.
• Managed inventory levels of lottery supplies, ensuring availability for continued sales operations.
• Resolved customer disputes calmly and professionally, maintaining a positive store reputation within the community.
• Worked collaboratively with team members to create a positive work atmosphere and deliver outstanding customer experiences.

• Increased team productivity by streamlining communication and implementing effective project management strategies.
• Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
• Developed and executed strategic plans for business growth, resulting in increased revenue and market share.
• Enhanced child safety by diligently monitoring play areas and providing constant supervision during activities.
• Promoted a positive and inclusive environment for all children by implementing age-appropriate games and activities.
• Increased parental satisfaction by proactively communicating with families about their child''s experience and progress.
• Assisted in the development of social skills among children by encouraging group play and cooperative interactions.
• Maintained clean, safe, and organized play spaces, ensuring compliance with health and safety regulations.
• Provided emotional support to children dealing with separation anxiety or other issues, fostering resilience and emotional wellbeing.
• Facilitated smooth transitions between activities while maintaining order in the childcare setting, minimizing disruptions and maximizing engagement.
• Collaborated with fellow Childwatch Attendants to develop creative programming that catered to diverse interests and abilities of children in our care.
• Implemented behavior management strategies when necessary to ensure a respectful and enjoyable atmosphere for all participants.
• Administered first aid as needed, prioritizing safety at all times throughout the facility.
• Contributed to efficient registration processes by accurately collecting information from parents upon child drop-off, streamlining check-in procedures.

• Maximized client satisfaction by providing comprehensive tax return preparation services.
• Ensured accuracy in tax returns by diligently reviewing and verifying financial documents.
• Streamlined the tax preparation process by utilizing advanced software tools for efficient data input and analysis.
• Maintained up-to-date knowledge of federal, state, and local tax laws to provide clients with accurate guidance.
• Developed strong client relationships through clear communication and timely responses to inquiries.
• Assisted clients in understanding complex tax concepts, making informed decisions about their finances.

• Improved meter reading accuracy by diligently recording consumption data and cross-checking readings.
• Enhanced billing efficiency by promptly submitting accurate meter readings, ensuring timely invoicing for customers.
• Reduced customer complaints through precise recording of utility usage, leading to fair charges on bills.
• Increased consumer satisfaction by addressing inquiries about meter readings and providing clear explanations.
• Supported efficient route planning with thorough documentation of meter locations and access points.
• Streamlined the meter reading process by regularly updating company databases with accurate information.
• Exceeded monthly quota expectations with consistent high-quality work and diligent time management skills.
• Maintained professional relationships with clients while performing on-site visits, fostering a positive company image.