ASHLEY WILSON
Houston,TX
Summary
Goal-oriented Human Resources Specialist with 6 years of experience in training protocol development and policy implementation. Strong financial acumen with demonstrated success in budget development and adherence. Accomplished in analyzing company needs and developing long-term solutions to meet personnel objectives.
Overview
12
12
years of professional experience
Work History
Human Resources Specialist
Chenmed Senior Medical Center
11.2020 - Current
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
- Reduced turnover rates by conducting thorough exit interviews and addressing employees'' concerns.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Streamlined recruitment processes, expediting the hiring of qualified candidates.
- Coordinated employee training programs to boost skills development and improve overall performance.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Improved communication between management and staff by organizing regular town hall meetings and feedback sessions.
- Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.
Front Desk Supervisor
Dedicated Senior Medical Center
01.2018 - 11.2020
- Enhanced patients satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Streamlined check-in and check-out processes for improved patients experience and reduced waiting times.
- Maintained a high level of professionalism, ensuring all staff followed Center policies and procedures consistently.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Resolved patients complaints with tact and diplomacy, maintaining a positive image for the Company's brand.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Ensured compliance with safety protocols at the front desk area, contributing to a secure environment for both patients and staff members.
Membership Sales Representative
JenCare Senior Medical Center
09.2015 - 01.2019
- Boosted membership sales by developing and implementing targeted marketing strategies.
- Generated leads by researching potential clients and identifying key decision-makers to approach.
- Expanded client base through effective networking, relationship-building, and follow-up techniques.
- Enhanced customer satisfaction with personalized service, understanding individual needs, and offering appropriate membership plans.
- Collaborated with team members to achieve monthly sales targets and consistently exceeded expectations.
- Improved member retention rates by proactively connecting with members and providing timely solutions to concerns or requests.
- Contributed to membership growth by participating in promotional events, trade shows, and community outreach initiatives.
- Trained new sales representatives on company policies, product offerings, and best practices for success in a competitive industry.
Hotel Front Desk Supervisor
HILTON GARDEN INN
04.2014 - 08.2015
- Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Resolved guest issues promptly, ensuring a positive experience for all hotel patrons.
- Trained new front desk staff members, improving overall team performance and knowledge.
- Implemented new reservation system to increase accuracy and convenience for guests during their stay.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Monitored occupancy levels, adjusting room rates as needed to maximize revenue potential.
Human Resources Assistant
HARRAH’S CASINO
01.2012 - 01.2014
- Improved employee satisfaction by developing and implementing new HR policies and procedures.
- Assisted with compensation analysis efforts using market data comparison tools.
- Maintained up-to-date knowledge of industry trends through attending conferences, workshops, reading relevant articles or journals.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Organized new employee orientation schedules for new hires.
- Streamlined the recruitment process for efficiency, reducing time-to-fill job vacancies.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
Education
Associate of Arts - Business
Delgado Community College
New Orleans, LA05.2014
Skills
- Conflict Management
- Interviewing and Hiring
- Hotel Reservation Systems
- Issue Resolution
- Effective Planning
- Time Management
- Problem-Solving Skills
Timeline
Human Resources Specialist
Chenmed Senior Medical Center
11.2020 - Current
Front Desk Supervisor
Dedicated Senior Medical Center
01.2018 - 11.2020
Membership Sales Representative
JenCare Senior Medical Center
09.2015 - 01.2019
Hotel Front Desk Supervisor
HILTON GARDEN INN
04.2014 - 08.2015
Human Resources Assistant
HARRAH’S CASINO
01.2012 - 01.2014
Associate of Arts - Business
Delgado Community College
Similar Profiles
Lynn KnoxLynn Knox
Director of Operations at Dedicated Senior Medical Center, Division of ChenMedDirector of Operations at Dedicated Senior Medical Center, Division of ChenMed
KATARA YOUNGKATARA YOUNG
Senior Membership C at Dedicated Senior Medical CenterSenior Membership C at Dedicated Senior Medical Center
Rasheeda JenkinsRasheeda Jenkins
Care Facilitator at JenCare Senior Medical CenterCare Facilitator at JenCare Senior Medical Center