ASHLEY WILSON
Houston,TX
Summary
Goal-oriented Human Resources Specialist with 6 years of experience in training protocol development and policy implementation. Strong financial acumen with demonstrated success in budget development and adherence. Accomplished in analyzing company needs and developing long-term solutions to meet personnel objectives.
Overview
12
12
years of professional experience
Work History
Human Resources Specialist
Chenmed Senior Medical Center
11.2020 - Current
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
- Reduced turnover rates by conducting thorough exit interviews and addressing employees'' concerns.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Streamlined recruitment processes, expediting the hiring of qualified candidates.
- Coordinated employee training programs to boost skills development and improve overall performance.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Improved communication between management and staff by organizing regular town hall meetings and feedback sessions.
- Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.
Front Desk Supervisor
Dedicated Senior Medical Center
01.2018 - 11.2020
- Enhanced patients satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Streamlined check-in and check-out processes for improved patients experience and reduced waiting times.
- Maintained a high level of professionalism, ensuring all staff followed Center policies and procedures consistently.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Resolved patients complaints with tact and diplomacy, maintaining a positive image for the Company's brand.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Ensured compliance with safety protocols at the front desk area, contributing to a secure environment for both patients and staff members.
Membership Sales Representative
JenCare Senior Medical Center
09.2015 - 01.2019
- Boosted membership sales by developing and implementing targeted marketing strategies.
- Generated leads by researching potential clients and identifying key decision-makers to approach.
- Expanded client base through effective networking, relationship-building, and follow-up techniques.
- Enhanced customer satisfaction with personalized service, understanding individual needs, and offering appropriate membership plans.
- Collaborated with team members to achieve monthly sales targets and consistently exceeded expectations.
- Improved member retention rates by proactively connecting with members and providing timely solutions to concerns or requests.
- Contributed to membership growth by participating in promotional events, trade shows, and community outreach initiatives.
- Trained new sales representatives on company policies, product offerings, and best practices for success in a competitive industry.
Hotel Front Desk Supervisor
HILTON GARDEN INN
04.2014 - 08.2015
- Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Resolved guest issues promptly, ensuring a positive experience for all hotel patrons.
- Trained new front desk staff members, improving overall team performance and knowledge.
- Implemented new reservation system to increase accuracy and convenience for guests during their stay.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Monitored occupancy levels, adjusting room rates as needed to maximize revenue potential.
Human Resources Assistant
HARRAH’S CASINO
01.2012 - 01.2014
- Improved employee satisfaction by developing and implementing new HR policies and procedures.
- Assisted with compensation analysis efforts using market data comparison tools.
- Maintained up-to-date knowledge of industry trends through attending conferences, workshops, reading relevant articles or journals.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Organized new employee orientation schedules for new hires.
- Streamlined the recruitment process for efficiency, reducing time-to-fill job vacancies.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
Education
Associate of Arts - Business
Delgado Community College
New Orleans, LA05.2014
Skills
- Conflict Management
- Interviewing and Hiring
- Hotel Reservation Systems
- Issue Resolution
- Effective Planning
- Time Management
- Problem-Solving Skills
Timeline
Human Resources Specialist
Chenmed Senior Medical Center
11.2020 - Current
Front Desk Supervisor
Dedicated Senior Medical Center
01.2018 - 11.2020
Membership Sales Representative
JenCare Senior Medical Center
09.2015 - 01.2019
Hotel Front Desk Supervisor
HILTON GARDEN INN
04.2014 - 08.2015
Human Resources Assistant
HARRAH’S CASINO
01.2012 - 01.2014
Associate of Arts - Business
Delgado Community College
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