Ashley Wilson
Odenton,MD
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
16
16
years of professional experience
Work History
Real Estate Agent
Keller Williams Flagship Of Maryland
08.2020 - Current
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
- Developed new business and managed new and existing clients.
- Communicated with clients to understand property needs and preferences.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Reviewed market research data and changed sales plans accordingly.
- Negotiated, facilitated, and managed real estate transactions.
Server
Rip's Country Inn
04.2008 - 02.2024
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Checked guests' identification before serving alcoholic beverages.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
Certificate - Addiction Counseling
Anne Arundel Community College
Arnold, MD05.2016
Associate of Science - Business Administration
Anne Arundel Community College
Arnold, MD05.2015
Associate of Arts - Transfer Studies: Psychology
Anne Arundel Community College
Arnold, MD12.2013
Skills
- Strong Work Ethic
- Banquet Coordination
- Reliable and Responsible
- Exceptional customer service
- Warm and Friendly
- Staff Training
- Multitasking
- Tableside Service
- Cash Handling
- Bill computation
- Point of sale operation
- Specials Promotion and Upselling
Timeline
Real Estate Agent
Keller Williams Flagship Of Maryland
08.2020 - Current
Server
Rip's Country Inn
04.2008 - 02.2024
Certificate - Addiction Counseling
Anne Arundel Community College
Associate of Science - Business Administration
Anne Arundel Community College
Associate of Arts - Transfer Studies: Psychology
Anne Arundel Community College
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