Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Ashley Wilson

Kingsport,TN

Summary

Accomplished Front Desk Coordinator with a proven track record at Performance Medicine, enhancing customer satisfaction through exceptional administrative support and problem-solving skills. Expert in managing logistics and administrative tasks, ensuring efficient operations and data integrity. Skilled in POS systems and visitor check-in, adept at improving service delivery by over 30%. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Focused on maintaining smooth and orderly front desk operations. Handles high volume of visitors efficiently. Familiar with completing diverse administrative tasks and special projects. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Overview

13
years of professional experience

Work History

Performance Medicine

Front Desk Coordinator
06.2023 - Current

Job overview

  • Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
  • Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
  • Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
  • Updated client records accurately and efficiently, ensuring data integrity within the system.
  • Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.
  • Scheduled appointments in computer system.

Blue Collar Barber Shop

Customer Service/Front Desk Receptionist
04.2020 - 06.2023

Job overview

  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.

Capital Transportation Solutions

Logistics Coordinator
03.2011 - 01.2020

Job overview

  • Monitored inbound and outbound freight operations to establish timely delivery of packages.
  • Generated documentation and information required for customer shipments.
  • Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
  • Tracked orders and notified customers of status or potential delays.
  • Trained new employees on logistics procedures, promoting a consistent approach across the team.
  • Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Ensured compliance with industry regulations, reducing the risk of fines or penalties.

Education

Lee University
Cleveland, TN

No Degree from Christian Education

University Overview

Skills

  • Administrative Skills
  • Administrative Support
  • POS Systems
  • End-of-day reporting
  • Problem-solving skills
  • Visitor check-in skills
  • Multi-Line Phone Systems
  • Phone call direction
  • Listening Skills

Timeline

Front Desk Coordinator
Performance Medicine
06.2023 - Current
Customer Service/Front Desk Receptionist
Blue Collar Barber Shop
04.2020 - 06.2023
Logistics Coordinator
Capital Transportation Solutions
03.2011 - 01.2020
Lee University
No Degree from Christian Education

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Ashley Wilson