Ashley Wilson
Nashville,TN
Summary
With a proven track record at Ansafone Communications, I excel in resolving customer complaints and enhancing loyalty through empathy and professionalism. Skilled in critical thinking and Microsoft Excel, I adeptly manage high-stress situations, ensuring customer satisfaction. My approach boosts repeat business by leveraging complaint resolution and active listening, showcasing my commitment to excellence in customer service.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Ansafone Communications
08.2022 - 12.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Answering Service Operator
Central research inc
09.2021 - 01.2022
- Researched and quickly resolved customer issues.
- Fielded incoming calls, answered questions and transferred calls internally.
- Maintained excellent customer satisfaction through polite, calm demeanor.
- Handled incoming calls with friendly and cheerful attitude for organization using [Number]-line system.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Handled incoming and outgoing calls according to standard operating procedures.
Customer Service Cashier
Fivestar
06.2020 - 09.2021
- Greeted customers and responded to informational requests.
- Maintained cleanliness and presentation of stock room and production floor.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Placed merchandise in bags or boxes and gave packages to customers.
- Supervised more than [Number] cashiers and associates to maximize performance, efficiency and service levels.
- Welcomed customers, offering assistance to help find store items.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
Picker Packer
Peyton's
04.2018 - 04.2020
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Limited damage to products and orders by using care when choosing items.
- Selected products and items from shelves and pallets for customer orders.
- Packaged items with appropriate materials to prevent damage during shipping.
- Cleaned and organized display cases, shelves and aisles.
- Coordinated shipping and receiving schedules with production to assist in traffic control on docks.
- Stacked, organized and palletized packages for efficient storage and movement.
- Used [Type] equipment to transport boxes, pallets and crates through warehouse.
- Designed organization system for [Type] items in warehouse, streamlining package storing procedures to decrease downtime.
- Used hand trucks, pallet jacks and forklifts safely and efficiently.
- Used forklifts, pallet jacks, hand trucks and overhead cranes to move items throughout facility.
- Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
Build Pool Tables
Olhausen Billiards, Portland, Tn
09.2017 - 09.2018
- Displayed high standards for quality workmanship and routinely double-checked work.
- Gained independent working skills and guided and mentored less experienced team members.
- Demonstrated best safety practices working at heights and lifting various objects.
- Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Worked productively as lead or helping team member and drove customer satisfaction.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
Quality Inspector
Unipres
06.2016 - 04.2018
- Inspected, tested and measured materials, products and installations against specifications.
- Trained to perform and document quality inspections and audits.
- Notified supervisors about production problems and helped identify and correct concerns.
- Completed timesheets, traceability forms and documentation on time.
- Performed reviews to check for defects.
- Marked products with grades and accepted or rejected designations.
- Observed employee fieldwork and usage of materials for quality and consistency.
- Assessed finished items for defects and ordered reworks to eliminate irregularities.
- Followed industry standards and manufacturer instructions to calibrate measurement tools.
- Identified and resolved quality issues, escalating critical problems to supervisors.
- Recommended corrective actions to minimize rate of product defects.
- Inspected and repaired products to meet project expectations.
- Inspected ,and products and work processes to determine compliance.
Education
High School Diploma -
Portland High School
TN05.2005
Skills
- Front Desk Management
- Flexible Schedule
- Computer Skills
- Welcoming Customers
- Work Ethic
- Customer Service
- Friendly, Positive Attitude
- Active Listening
- Picking packing
- Quality inspected
- Production
- Manufacturing
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
Timeline
Customer Service Representative
Ansafone Communications
08.2022 - 12.2024
Answering Service Operator
Central research inc
09.2021 - 01.2022
Customer Service Cashier
Fivestar
06.2020 - 09.2021
Picker Packer
Peyton's
04.2018 - 04.2020
Build Pool Tables
Olhausen Billiards, Portland, Tn
09.2017 - 09.2018
Quality Inspector
Unipres
06.2016 - 04.2018
High School Diploma -
Portland High School
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