Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Wilson

Dallas,Texas

Summary

Salon Manager at Bombshells Tanning Salon with a proven track record of enhancing client satisfaction through superior customer service and targeted employee training. Achieved a 95% client retention rate by implementing effective problem-solving strategies and sound decision-making. Skilled in assessing client needs and cultivating a motivated, high-performing team environment.

Overview

2015
2015
years of professional experience

Work History

Salon Manager

Bombshells tanning salon

Truck Broker

Diamond F Express
07.2011 - 01.2015
  • Coordinated load bookings and schedules to optimize transportation efficiency.
  • Developed relationships with carriers to ensure reliable service delivery.
  • Managed freight quotes and negotiated rates with vendors effectively.
  • Monitored shipment progress and communicated updates to clients promptly.
  • Resolved issues related to shipments, ensuring timely problem resolution.
  • Played a key role in achieving revenue targets by consistently securing profitable contracts with reputable carriers.
  • Supported company growth by generating leads through networking at industry events and conferences.
  • Established efficient processes for tracking shipments, improving transparency throughout the supply chain.
  • Streamlined operations for improved efficiency through meticulous monitoring of load statuses.
  • Developed strong relationships with carriers and shippers, leading to increased business opportunities.
  • Enhanced communication between all parties involved in the shipping process through proactive updates and followups.
  • Managed high volume of daily shipments, ensuring timely delivery and customer satisfaction.
  • Maintained detailed records of transactions, facilitating accurate invoicing and financial reporting.
  • Assessed potential risks associated with each shipment, implementing mitigation strategies as needed.
  • Resolved disputes between carriers and shippers promptly, preserving positive business relationships.
  • Implemented quality control measures to ensure service standards were met consistently.
  • Provided exceptional customer service by addressing inquiries quickly and professionally.
  • Optimized routes for shipments, reducing transit times and lowering transportation costs for clients.

Teamster Union

Teamster Local Union 745
07.2008 - 01.2011
  • Conducted regular safety inspections to ensure compliance with regulations.
  • Assisted in loading and unloading shipments, maintaining inventory accuracy.
  • Collaborated with team members to streamline workflow processes and improve efficiency.
  • Provided training to new team members on operational procedures and safety protocols.
  • Monitored equipment performance, reporting issues for timely maintenance and repairs.
  • Supported inventory management by conducting cycle counts and updating records accurately.
  • Participated in ongoing professional development opportunities to stay current on industry trends and best practices for logistics professionals.
  • Played an integral role in successful project completion by effectively collaborating with fellow Teamsters and other departments as needed.
  • Demonstrated adaptability by quickly adjusting to changes in routes or schedules as needed for successful job completion.
  • Excelled under pressure during high-volume periods by maintaining focus on priorities without sacrificing quality or safety standards.
  • Maintained compliance with all relevant regulations, including DOT requirements, OSHA standards, and union rules.
  • Collaborated with management to develop and implement safety protocols, reducing workplace incidents.
  • Ensured timely communication between drivers, dispatchers, and clients to facilitate smooth operations within the company network.
  • Exhibited strong problem-solving skills when faced with unexpected challenges or delays during transportation projects.
  • Optimized warehouse organization, enabling faster loading times and more efficient use of space.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.

Manager for Kodak

Kodak
05.2003 - 01.2008
  • Developed training programs for staff, fostering skill enhancement and knowledge sharing within the team.
  • Oversaw project timelines, ensuring adherence to schedules and alignment with company objectives.
  • Cultivated relationships with stakeholders, enhancing communication channels and project support across the organization.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.

Education

Medical Billing And Coding

Remington College
Dallas Texas
05.2007

Skills

  • Customer service excellence
  • Employee development strategies
  • Effective decision-making
  • Problem-solving expertise
  • Needs assessment proficiency
  • Client satisfaction focus

Timeline

Truck Broker

Diamond F Express
07.2011 - 01.2015

Teamster Union

Teamster Local Union 745
07.2008 - 01.2011

Manager for Kodak

Kodak
05.2003 - 01.2008

Salon Manager

Bombshells tanning salon

Medical Billing And Coding

Remington College

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