Hi, I’m
Ashley Winchell
Office Professional
Billings,MT
Summary
Accomplished and performance-driven administrative professional, with experience supporting all levels of management and clients in various business units. Excellent administrative acumen in operational support and ability to manage special projects with a high degree of efficiency. Excellent communicator, with strong organizational and customer service skills. Highly proactive and detail oriented, with keen ability to prioritize workload, multi-task, and problem solve under pressure. Enhances customer experience by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
years of professional experience
Work History
Fat Fender Freddy's
Bartender-Casino Floor Runner-Bookkeeper
05.2022 - Current
Job overview
- Cash Handling consisting of dropping machines and balancing daily books
- Inventory of beer, wine, liquor, and all supplies needed for business
- Knowledge of Montana State Laws for liquor and gambling
- Key Holder for bar and casino
- Maintained cleanliness behind bar as well as entire facility
- Provide excellent customer service
- Knowledge of how to make variety of drinks
- Scanned and processed over 50-100 winning tickets per shift.
- Assisted patrons by resolving complaints, explaining house rules and variations of games.
- Refilled gaming machines with tickets and tokens and reset cash slot machines after payouts.
- Monitored customers for violations of gaming regulations or casino policies.
- Sold tobacco and alcohol products to customers.
- Trained and oriented new bartenders and floor runners in proper procedures and security protocols.
Lucky Louie's Casino & Bar
Bartender-Casino Floor Runner-Bookkeeper
05.2021 - 06.2023
Job overview
- Cash Handling consisting of dropping machines and balancing daily books
- Inventory of beer, wine, liquor, and all supplies needed for business
- Assisted with Marketing, created promotions & specials via signage and social media
- Knowledge of Montana State Laws for liquor and gambling
- Key Holder for bar and casino
- Maintained cleanliness behind bar as well as entire facility
- Provide excellent customer service
- Knowledge of how to make variety of drinks
- Scanned and processed over 50-100 winning tickets per shift.
- Participated in games for gambling establishments to provide minimum complement of players at gambling machines.
- Assisted patrons by resolving complaints, explaining house rules and variations of games.
- Operated cash registers to make change, receive payments and tally transactions.
- Refilled gaming machines with tickets and tokens and reset cash slot machines after payouts.
- Monitored customers for violations of gaming regulations or casino policies.
- Sold tobacco and alcohol products to customers.
- Trained and oriented new bartenders and casino floor runners in proper procedures and security protocols.
- Enforced game rules and casino policies fairly to maintain betting standards.
- Handled currency exchanges for players wishing to get change.
doTERRA
Wellness Advocate
09.2018 - 08.2022
Job overview
- Share benefits of doTERRA essential oil products through group classes and one-on-one consultations
- Offer educational opportunities to share benefits of therapeutic essential oils to support health needs
- Maintain social media presence to educate on various uses of essential oils
Braukmann Law
Legal Secretary
11.2020 - 05.2021
Job overview
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Organized files for court proceedings.
- Filed documents with courts on behalf of attorney.
- Received and placed telephone calls to clients and prospective clients.
- Diligently edited legal correspondence for grammar and spelling.
- Created, indexed, and maintained client binders.
- Obtained signatures from attorneys for legal documents.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Screened telephone calls and forwarded to appropriate departments.
- Developed and maintained filing and retrieval systems.
- Answered and directed calls using multi-line switchboard.
- Completed accident reports, trial and courtroom requests and applications for clients.
- Created and printed legal documents for attorneys to review.
- Completed data entry of legal documents into electronic filing systems.
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
- Developed and maintained positive relationships with clients and colleagues.
- Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
- Prepared and processed invoices for attorney billing.
- Managed check requests, expense reimbursement requests, invoices and accounts payable and receivable information.
- Generated documents and presentations using large repertoire of software programs.
State Of Montana DPHHS
Internal Support Clerk
06.2014 - 03.2020
Job overview
- Received and reviewed printing requests from various departments; ensured compliance with all policies and procedures
- Reviewed incoming print orders; ensured print specifications and quality were met
- Researched cost and product options for state purchases of products needed department-wide throughout the state
- Maintained monthly motor pool vehicle usage; tracked all agency-owned vehicles to ensure correct contact information
- Ensured compliance with fuel card policies for all employees who had access to state-owned vehicles
- Performed mailroom duties, including sorting and delivering mail to all; created processes to improve the efficiency for tracking office keys being issued and returned
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Prepared agendas and took notes at meetings to archive proceedings.
- Provided technical support to customers, troubleshooting technical issues and providing solutions.
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
- Input data into spreadsheets and databases.
- Created and implemented maintenance plans for customer accounts to secure customer satisfaction and reliability.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Utilized office management software to record and track customer information.
- Processed incoming and outgoing mail and packages according to established procedures.
- Purchased and maintained office supplies.
- Edited documents to keep company materials free of grammar errors.
- Monitored and tracked budgets and expenses.
- Coordinated travel arrangements for staff members.
State Of Montana DPHHS
Administrative Assistant
01.2014 - 06.2014
Job overview
- Entered purchase order requisitions; liaison between internal procurement staff and the state procurement office
- Monitored contracts from a variety of organizations; ensure that contracts did not expire
- Trained office staff on state accounting program (PERQS and eMarket)
- Coordinated staff moves between offices; partnered with logistics to schedule packing and the physical move
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, and analyze contracts.
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Shodair Children's Hospital
Patient Care
08.2013 - 01.2014
Job overview
- Initial point of contact for physicians referring patients for the genetics clinic; ensured that medical records were received in a timely manner from referring physicians
- Collected and verified medical and insurance information, adhering to HIPPA requirements
- Utilized Polycom Video system to schedule telemedicine appointments
- Ensured that the office supplies were sufficiently stocked at all times
First Interstate Bank
Administrative Assistant
10.2011 - 06.2012
Job overview
- First point of contact for customers visiting the office; provided direction and face-to-face customer assistance
- Processed all utility bills for all branches in Montana, Wyoming, and South Dakota
- Managed incoming and outgoing mail for the building; purchased office supplies as needed
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, and analyze, different utility bills for all the branches in Montana, Wyoming, and South Dakota.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Montana State University - BozemanBozeman, MT
No Degree from General Studies
Great Falls High SchoolGreat Falls, MT
High School Diploma
05.2002
Blanco Blanco Cosmetology SchoolBillings
Cosmetology License from Cosmetology
06.2005
Skills
- Clerical Support
- Customer Needs Assessments
- Customer Relations
- Data Entry Documentation
- Documentation
- Excel Spreadsheets
- Microsoft Office
- Multi-Line Phone Systems
- Office Equipment Maintenance
- Online Research
- Records Preparation
- Scheduling
- Travel and Event Coordination
- Troubleshooting
Timeline
Bartender-Casino Floor Runner-Bookkeeper
Fat Fender Freddy's
05.2022 - Current
Bartender-Casino Floor Runner-Bookkeeper
Lucky Louie's Casino & Bar
05.2021 - 06.2023
Legal Secretary
Braukmann Law
11.2020 - 05.2021
Wellness Advocate
doTERRA
09.2018 - 08.2022
Internal Support Clerk
State Of Montana DPHHS
06.2014 - 03.2020
Administrative Assistant
State Of Montana DPHHS
01.2014 - 06.2014
Patient Care
Shodair Children's Hospital
08.2013 - 01.2014
Administrative Assistant
First Interstate Bank
10.2011 - 06.2012
Montana State University - Bozeman
No Degree from General Studies
Great Falls High School
High School Diploma
Blanco Blanco Cosmetology School
Cosmetology License from Cosmetology
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