Ashley Wine
Richmond,Virginia
Summary
Skilled Assistant with experience and training necessary to assist with various medical procedures. Hands-on training in radiography, medical assisting and supervisor administrative duties. Quick learner and successful in building relationships with coworkers and patients.
Overview
6
6
years of professional experience
1
1
Certification
Work History
LEADING DENTAL ASSISTANT
Virginia Total Sleep
12.2022 - Current
- Highly motivated, determined, and dedicated manager and medical professional, showcasing exceptional customer service
- Demonstrates ability to work independently or in a team environment, with little direction needed
- Managed and motivated associates to be productive and engaged in work.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Documented patient health information, medical history, and vital signs for future reference.
- Develops patient relationships through effective communication and chairside manner, maintain awareness of comfort and safety needs
- Cleaned and sanitized medical tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Operate and maintain dental equipment, including Panoramic X-rays and 3D Dental Scanner
- Assist patients through introduction to oral appliance therapy
- Act as OSHA and Safety Officer
- Reconstitute Botox in preparation for migraine and pain treatment
- Maintain medical supplies and replenish.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
DOCTOR'S ASSISTANT
Advanced Wellness Center
01.2021 - 01.2022
- Handled intake of new patients and scribed for doctor in all appointments
- Referred to and consulted with physicians and other healthcare providers on patient care.
- Recorded patient history to accurately track conditions, progress and diagnosis for comprehensive medical records.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Educated patients on variety of infectious disease issues, nutrition, obesity, and smoking cessation to improve overall health and wellness.
- Scheduled patient appointments via phone and in person
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
- Annotated X-rays and other diagnostic exams
- Performed electric muscle stimulation and mechanical traction.
- Experience with dry needling and acupuncture.
CUSTOMER SERVICE TEAM LEAD
Publix
01.2020 - 01.2021
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Coordinated the work flow of front office and customer service department
- Managed schedule for front office and customer service department
- Entered and processed payroll
- Ensured accurate accounting through safe audits
- Managed front office and customer service staff, ensuring they remained productive and efficient
- Handled all closing duties for the store, to include the cash office.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Coached new team members on service techniques and provided scoring through quality assurance program.
CHIROPRACTIC ASSISTANT
Dominion Chiropractic
01.2019 - 01.2020
- Greeted clients and checked in for appointments
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Managed the flow of patients from reception, through therapies, and to the doctors for treatment
- Handled intake of all new patients
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Performed various filing and other clerical work as needed.
- Performed electric muscle stimulation and mechanical traction.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
SHIFT MANAGER
Ginger Juice
01.2019 - 01.2020
- Trained and mentored new employees to maximize team performance.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Carefully interviewed, selected, trained, and supervised staff.
- Kept employees operating productively and working on task to meet business and customer needs.
- Excelled in every store position and regularly backed up front-line staff.
- Maintained restaurant cleanliness, stock area, and prep area
- Washed, sliced, and diced ingredients necessary for food preparation
- Prepared various recipes according to company recipes
- Handled cash register, ensuring accuracy.
- Correctly calculated inventory and ordered appropriate supplies.
SHIFT LEAD
The Pit and the Peel
01.2018 - 01.2020
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Kept employees operating productively and working on task to meet business and customer needs.
- Maintained restaurant cleanliness, stock area, and prep area
- Washed, sliced, and diced ingredients necessary for food preparation
- Prepared various recipes according to company recipes
- Handled cash register, ensuring accuracy.
Education
High School Diploma -
POWHATAN HIGH SCHOOL
Powhatan, VA2017
Skills
- Leadership Experience
- Team Development
- Microsoft Office
- Anatomy Knowledge
- EHR Customization & Software Knowledge
- Dry Needling & Acupuncture
- Biohazard Disposal
- Patient Flow Management
- Patient Counseling
- Inventory Management
- Equipment Sterilization
- Venipuncture
Certification
- FIRST AID AND BASIC LIFE SAVING
- CERTIFIED PHLEBOTOMIST
- DOCTOR'S ASSISTANT
References
- TIFFANY SMITH, 804-695-4461
- DR. KELSEY KEELY, 804-926-4963
- Meghan Reddy, (757) 589-4567
Timeline
LEADING DENTAL ASSISTANT
Virginia Total Sleep
12.2022 - Current
DOCTOR'S ASSISTANT
Advanced Wellness Center
01.2021 - 01.2022
CUSTOMER SERVICE TEAM LEAD
Publix
01.2020 - 01.2021
CHIROPRACTIC ASSISTANT
Dominion Chiropractic
01.2019 - 01.2020
SHIFT MANAGER
Ginger Juice
01.2019 - 01.2020
SHIFT LEAD
The Pit and the Peel
01.2018 - 01.2020
High School Diploma -
POWHATAN HIGH SCHOOL
- FIRST AID AND BASIC LIFE SAVING
- CERTIFIED PHLEBOTOMIST
- DOCTOR'S ASSISTANT
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