Ashley Wingard
Huntersville,NC
Summary
Customer-oriented and results-driven Store Manager offering over 27 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
21
21
years of professional experience
Work History
Store Manager
Michael Kors Outlet
02.2023 - Current
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures. Was able to improve shrink results (-$24,500 in 2023 to -$13,400 in 2024) by cultivating specialized guest service experiences and guest awareness,
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Store Manager
Bath And Body Works
02.2022 - 01.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Store Manager
American Eagle Outfitters, Inc
09.2014 - 01.2022
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives
- Resolved customer problems by investigating issues, answering questions and building rapport
- Achieved sales quota of $65,000 by incorporating social media and brand marketing
- Boosted sales by 10% by cultivating customer rapport and delivering superior customer service
- Strengthened work flow productivity by hiring, managing and developing top talent
- Implemented succession planning by training and developing 40+ associates into leadership positions.
Assistant Store Manager
American Eagle Outfitters, Inc
02.2003 - 08.2014
- Assisted in continuous development of effective store associates to achieve desired sales and results
- Coached and developed store associates through formal and informal interactions
- Oversaw aspects of maintenance, inventory and daily activity management
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Education
Bachelor of Science - Communication Health Studies
University of North Carolina At Charlotte
Charlotte, NC05.2013
Associate of Arts -
Central Piedmont Community College
Charlotte, NC01.2010
Skills
- Outstanding communication skills
- Store operations oversight
- Team-oriented
- Profit and loss accountability
- Recruiting and hiring
- Employee retention
- Staff training and development
- Customer Relations
- Training and mentoring
State
NC
City
Huntersville
Zip
28078
References
- Marie Merida, Former District Team Leader for American Eagle Outfitter, 724-591-4036, mariemerida@gmail.com
- Katera Hornady, Store Team Leader for American Eagle Outfitters, 335-302-2499, katerahornady@gmail.com
- Tim Taylor, Personal reference, 704-577-5967, timtaylor10924@att.net
Timeline
Store Manager
Michael Kors Outlet
02.2023 - Current
Store Manager
Bath And Body Works
02.2022 - 01.2023
Store Manager
American Eagle Outfitters, Inc
09.2014 - 01.2022
Assistant Store Manager
American Eagle Outfitters, Inc
02.2003 - 08.2014
Bachelor of Science - Communication Health Studies
University of North Carolina At Charlotte
Associate of Arts -
Central Piedmont Community College