Ashley Wingler
Paxton,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
8
8
years of professional experience
Work History
Float PSR III
Carle Foundation Hospital
Urbana, IL
02.2021 - Current
- Verified insurance information, collected payments, and scheduled appointments.
- Documented and managed patient information in computer system.
- Taught volunteers how to relate to guests, uphold patients' rights and respond to specific issues.
- Assembled registration paperwork and placed identification bands on patient.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Registered patients by verifying records to update computer system and patient charts.
- Explained policies, procedures and services to patients.
- Prepared daily reports on registration activities, highlighting areas for improvement.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Sorted and distributed incoming mail daily.
- Greeted patients upon arrival and directed them to the appropriate area.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
Nursing Home Cook
Accolade
Paxton, IL
10.2019 - 02.2021
- Monitored temperatures of prepared food and cold-storage areas.
- Trained and supervised line cooks to develop new skills and improve team performance.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Assisted in organizing special events such as banquets or holiday gatherings at the nursing home.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Placed frequently used ingredients in proper storage containers and placed perishable items in refrigerator.
- Provided guidance and direction to kitchen staff regarding meal preparation methods.
- Monitored temperatures of refrigerators and freezers to ensure safe storage of food items.
- Distributed food to service staff for prompt delivery to customers.
Opening Shift Manager
Hardee's Restaurant
Paxton, IL
11.2016 - 12.2018
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Developed strategies for increasing sales while controlling costs within budget parameters.
- Conducted regular audits of cash registers at the start of each shift.
- Utilized strong leadership skills to motivate team members towards achieving daily objectives.
- Worked closely with other managers in order to ensure smooth transitions between shifts.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Greeted customers entering the store, providing them with a friendly and welcoming atmosphere.
- Trained new employees on company policies and procedures.
- Counted cash drawer before opening store doors to determine if currency and coin should be added.
- Ensured compliance with store policies and procedures.
- Supervised all activities related to customer service during my shift.
- Handled customer service issues and rectified employee problems.
- Opened facility daily and prepared areas for service.
- Resolved customer complaints in an efficient and professional manner.
Education
High School Diploma -
Paxton-Buckley-Loda
Paxton, IL05-2017
Skills
- Patient Information Processing
- Insurance verification
- Data management
- Accurate Record Keeping
- Efficient Appointment Management
- Customer service
- Public speaking
- Proficient in Multitasking
- Prioritized Task Scheduling
- Detail-Oriented Approach
- Trustworthy Contributor
Timeline
Float PSR III
Carle Foundation Hospital
02.2021 - Current
Nursing Home Cook
Accolade
10.2019 - 02.2021
Opening Shift Manager
Hardee's Restaurant
11.2016 - 12.2018
High School Diploma -
Paxton-Buckley-Loda
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