Ashley Winkler
Coloma,WI
Summary
I am a highly self driven, motivated and organized individual that works well with others but can also work alone without direct supervision. I get along easily and well with others and am always willing to help fellow co-workers with their daily tasks when needed.
Overview
6
6
years of professional experience
Work History
Customer Service
The Rusty Nail, LLC
Coloma , WI
11.2022 - Current
- Attend to customer service issues.
- Emphasize fast and friendly customer service.
- Deliver exemplary customer service, prompting positive interactions.
- Assist customers, resulting in returning patrons.
- Deliver prompt and accurate service.
- Develop positive relationships with all customers through friendly and professional conversations.
- Clean dining room chairs, tables, floors, and maintain a sanitary environment.
- Take multiple orders for food and drinks accurately and efficiently and then deliver them to individuals and/or large groups of guests.
- Perform cashier duties such as taking payments, counting change, and issuing receipts.
- Follow all safety and sanitation regulations when handling food or drinks.
- Greet customers, answer questions and recommend specials to increase profits.
- Communicate with kitchen staff to stay updated on availability of items on the menu and customer wait times in order to communicate with patrons accurately and in a timely manner.
- Assist and lead other wait staff members in times of heavy customer traffic.
- Answer phone calls for reservations or takeout orders in a courteous and professional manner.
- Train new staff members in the kitchen, behind the bar, and throughout the work environment to ensure they know how to perform their duties and responsibilities.
- Open and close the bar and kitchen including turning on the equipment needed to run the business; as well as filling the tills and running reports and counting out the tills at the end of the business day.
Delivery Driver
Central Wisconsin Auto Parts-Napa
Plainfield , WI
10.2022 - Current
- Deliver goods in a timely manner while adhering to speed limits and other traffic regulations.
- Transport and safely deliver items to prevent damage or loss for my company or the purchaser.
- Create routes and navigate those routes with relevant map programs and GPS systems.
- Group and route deliveries according to designated areas to maintain efficient delivery times.
- Drive safely in all weather conditions including rain, snow, sleet, and ice.
- Load, secure, and unload cargo in a safe and timely manner.
- Handle customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Provide excellent customer service by answering inquiries about products or services being delivered.
- Deliver rush merchandise on tight schedules to meet customer targets while obeying all traffic laws and maintaining safety.
Bar Manager
Trapline Pub and Grub LLC
Coloma , WI
02.2018 - 09.2022
- Trained new staff members in the kitchen, behind the bar, and throughout the work environment to ensure they know how to perform their duties and responsibilities.
- Opened and closed the bar and kitchen including turned on the equipment needed to run the business; as well as filled the tills and ran reports and counted out the tills at the end of the business day.
- Developed a schedule for employees, and ensured all positions were filled as needed throughout the business hours.
- Attended to customer service issues.
- Emphasized fast and friendly customer service.
- Delivered exemplary customer service, that prompted positive interactions.
- Assisted customers, that resulted in returning patrons.
- Delivered prompt and accurate service.
- Developed positive relationships with all customers through friendly and professional conversations.
- Cleaned dining room chairs, tables, floors, and maintained a sanitary environment.
- Took multiple orders for food and drinks accurately and efficiently and then delivered them to individuals and/or large groups of guests.
- Performed cashier duties such as taking payments, counting change, and issued receipts.
- Followed all safety and sanitation regulations when I handled food or drinks.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on availability of items on the menu and customer wait times in order to communicate with patrons accurately and in a timely manner.
- Assisted and led other wait staff members in times of heavy customer traffic.
- Answered phone calls for reservations or takeout orders in a courteous and professional manner.
Education
High School Diploma -
Ripon High School
Ripon, WI05-2003
Skills
- Complaint Handling
- De-Escalation Techniques
- Customer Service
- Teamwork and Collaboration
- Written Communication
- Office Equipment Proficiency
- Reliability
- Interpersonal Skills
- Effective Communication
- Problem-Solving Abilities
- Remote Office Availability
- Store Maintenance
- Goal Setting
- Route Management
- Issue and Complaint Resolution
- Task Prioritization
- Relationship Building
- Time Management
- Data Entry
- Team Building
- Customer Service Excellence
- Multitasking
- Customer Relations
- Problem-Solving
Timeline
Customer Service
The Rusty Nail, LLC
11.2022 - Current
Delivery Driver
Central Wisconsin Auto Parts-Napa
10.2022 - Current
Bar Manager
Trapline Pub and Grub LLC
02.2018 - 09.2022
High School Diploma -
Ripon High School
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