Ashley Winters

Learned to adapt and confront battles alone that I never thought i would as a widowed mom now with two teen age daughters. So we are learning as we go. And its time to step out and get into the working field again,

• Self-motivated, with a strong sense of personal responsibility in taking care of the house hold duties
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked effectively in fast-paced environments keeping everyone on schedule.
• Proven ability to learn quickly and adapt to new situations.
• Managed time efficiently in order to complete all tasks within deadlines. like Dr & Dental appointments
• Learned and adapted quickly to new technology and software applications. as my daughters learn new skills on the computer and I have to look it over.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Developed and maintained courteous and effective working relationships.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
• Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
• Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
• Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
• Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
• Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
• Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
• Collaborated with team members to identify areas for improvement in customer service processes, implementing changes as needed.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Delivered prompt service to prioritize customer needs.
• Responded proactively and positively to rapid change.
• Maintained up-to-date knowledge of product and service changes.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Cross-trained and provided backup support for organizational leadership.
• Managed timely and effective replacement of damaged or missing products.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Created and maintained detailed database to develop promotional sales.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.

• Assisted with special events and programs.
• Maintained clean, neat, and operational facilities to serve program needs.
• Supported engaging, fun, and smooth-running events by helping with organization and planning.
• Used strong interpersonal communication skills to convey information to others.
• Provided emotional support and companionship to elderly in community homes.
• Supported hospital staff in daily tasks, resulting in improved efficiency and patient satisfaction.
• Restocked medical supplies and consumables to prepare procedure rooms.
• Reported patient requests, concerns, and other observations to staff.
• Transported patients and helped with discharge procedures.
• Assisted with patient transport, ensuring timely arrival to appointments and reducing wait times.
• Provided emotional support to patients and families during difficult medical situations, fostering a sense of comfort and understanding.
• Enhanced patient experience by providing compassionate care and assistance during hospital visits.
• Complied with HIPAA standards to confidentially maintain patient medical information.
• Participated in training sessions to enhance skills, remaining knowledgeable about best practices for patient care.
• Contributed to efficient hospital operations by promptly responding to requests from medical professionals and administrative staff.
• Supported hospital staff by changing bedding and assisting with meals.
• Managed inventory of supplies for assigned unit, maintaining adequate stock levels for optimal patient care delivery.
• Communicated effectively with diverse populations of patients, adapting approaches based on individual needs.
• Maintained clean and safe environments for patients, families, and staff by adhering to infection control protocols.
• Conducted rounds on assigned units to assess patient needs, addressing concerns promptly or escalating issues when necessary.
• Supported healthcare staff with patient documentation, ensuring accuracy and confidentiality.
• Contributed to hygiene and safety standards by sanitizing patient areas and equipment.
• Boosted patient morale with regular visits and personalized attention, fostering supportive atmosphere.
• Enhanced patient recovery by aiding with post-operative care and monitoring vital signs under supervision.
• Improved patient satisfaction by quickly responding to call lights and requests for assistance.
• Enhanced patient comfort and care by assisting with basic needs such as feeding, hydration, and ambulation.
• Transported patients between rooms and appointments or testing locations.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Helped patients with self-feeding and assisted feeding, based on individual needs.
• Prevented cross-contamination by cleaning and sterilizing equipment.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Upheld infection control and prevention policies across different patient-facing areas.
• Facilitated personal hygiene management, feeding and ambulation.
• Supported needs residents under long-term care.
• Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.