Ashley Wiskow
Coshocton,Ohio
Summary
Dedicated customer service professional with a strong understanding of service delivery and a track record of successfully handling multiple tasks simultaneously. Committed to fostering and maintaining professional relationships to drive business results and enhance profitability.
Overview
14
14
years of professional experience
Work History
Housekeeper
Timber Lake Hotel
04.2015 - 08.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Adhered to professional house cleaning checklist.
Sales and Receptionist
Tires Plus
08.2017 - 07.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Head Housekeeper
Country Inn and Suites by Carlson
07.2016 - 08.2017
- Handled emergency situations calmly and efficiently while prioritizing guest safety at all times.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
- Streamlined housekeeping processes for increased efficiency and reduced labor costs.
- Conducted regular inspections of rooms and common areas to ensure compliance with health and safety regulations.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Contributed to high occupancy rates by consistently delivering exceptional service that exceeded guest expectations.
- Developed effective inventory management systems for linens, cleaning supplies, and guest amenities.
- Created a welcoming atmosphere with attention to detail in room preparation and presentation.
Housekeeping and Front Desk
Lakes Inn Hotel
08.2013 - 03.2015
- Utilized reservation software proficiently in managing bookings accurately while minimizing errors in room assignments or billing details.
- Promoted hotel amenities and services, resulting in increased usage of on-site facilities by guests.
- Maintained a welcoming environment by keeping the lobby clean, organized, and well-stocked with necessary materials.
- Conducted regular inventory checks of front desk supplies to maintain appropriate stock levels without over-ordering or waste.
- Stayed informed about local events, attractions, and restaurants to provide accurate recommendations for guests seeking entertainment options during their stay.
- Provided exceptional customer service by going above and beyond to accommodate guest requests or special needs.
- Resolved guest complaints professionally by listening attentively, empathizing with their concerns, and offering solutions that met both parties'' needs.
- Managed phone system effectively, routing calls appropriately while maintaining a polite and professional demeanor at all times.
Job Coach 2
ODC
01.2011 - 08.2013
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Cultivated strong relationships with community organizations and resources to provide additional support services for clients when needed.
- Developed and maintained relationships with community resources to support job coaching.
- Monitored and tracked client progress through consistent follow-up sessions, adjusting strategies as needed to ensure continued success in achieving employment goals.
- Offered ongoing support to clients throughout their job search process, leading to increased levels of motivation and self confidence.
- Provided ongoing guidance and support to clients throughout job search and onboarding process.
- Collaborated with local employers to identify job opportunities for clients.
Education
High School Diploma -
Grand Rapids High School
Grand Rapids, MN06-2011
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Professional telephone demeanor
- Microsoft Outlook
- Scheduling
- Administrative Support
- Product Sales
Timeline
Sales and Receptionist
Tires Plus
08.2017 - 07.2018
Head Housekeeper
Country Inn and Suites by Carlson
07.2016 - 08.2017
Housekeeper
Timber Lake Hotel
04.2015 - 08.2024
Housekeeping and Front Desk
Lakes Inn Hotel
08.2013 - 03.2015
Job Coach 2
ODC
01.2011 - 08.2013
High School Diploma -
Grand Rapids High School
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