Ashley Witrykus
Brentwood,CA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Account Consultant
WAXIE Sanitary Supply
04.2020 - Current
- Provided expert guidance on creating cleaner and safer environments, helping clients make informed decisions for long-term success.
- Conducted regular account business reviews to assess performance, implementing adjustments as needed for optimal results.
- Negotiated contracts with vendors or service providers, securing favorable pricing for clients.
- Maintained up-to-date knowledge of industry regulations, ensuring full compliance in all aspects of account management.
- Processed payments and documents such as purchase orders and invoices.
- Used consultative sales approach to understand and meet customer needs.
- Contacted site assessments for customers and prospects to generate new business to achieve company growth goals.
- Supported customers continuously from sales process to product set-up and training.
- Used Salesforce to organize and manage essential account and sales information.
Customer Service Representative
WAXIE Sanitary Supply
10.2019 - 04.2020
- Managed approximately 80+ incoming calls and emails from both sales reps and customers effectively, maintaining professionalism under pressure while preforming day to day tasks.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Cross-trained and provided backup support for organizational leadership.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Logistics Coordinator & Quality Assurance
COSMED USA
06.2015 - 09.2019
- Tracked orders and notified customers of status or potential delays.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Coordinated with suppliers to ensure timely delivery of equipment.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Conducted extensive quality assurance testing on 5 new medical machines a week before shipping approval was given for delivery to customers, ensuring adherence to company standards and customer expectations.
Manager/ Hair Stylist
Insignia Hair By Jessica Rae
11.2013 - 01.2015
- Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Consistently maintained cleanliness of workspace, ensuring a safe and welcoming environment for clients.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Fostered a positive working environment, resulting in high employee retention rates.
- Achieved personal sales goals by upselling products to meet individual needs.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Educated customers on products to maximize benefits.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
Education
High School Diploma -
Berean Christian High School
Walnut Creek CA06.2008
Some College (No Degree) - Business Management
University of Phoenix
ArizonaSkills
- Quickbooks
- Time Management
- Organizational Skills
- Data-driven decision-making
- Salesforce software proficiency
- Attention to Detail
- Multitasking Abilities
- Excellent Communication
- Team Collaboration
- Planning and coordination
Timeline
Account Consultant
WAXIE Sanitary Supply
04.2020 - Current
Customer Service Representative
WAXIE Sanitary Supply
10.2019 - 04.2020
Logistics Coordinator & Quality Assurance
COSMED USA
06.2015 - 09.2019
Manager/ Hair Stylist
Insignia Hair By Jessica Rae
11.2013 - 01.2015
High School Diploma -
Berean Christian High School
Some College (No Degree) - Business Management
University of Phoenix
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