Ashley Wittrock
Grandview,MO
Summary
Dynamic Clinic Supervisor at Facial Surgery Group with a proven track record in clinical leadership and effective communication. Enhanced staff performance through targeted training and mentoring, optimizing appointment scheduling to boost productivity. Committed to HIPAA compliance and fostering a collaborative team environment, ensuring high-quality patient care and satisfaction.
Overview
10
10
years of professional experience
Work History
Clinic Supervisor
Facial Surgery Group
07.2021 - Current
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Deliver effective training plans to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
- Optimized appointment scheduling procedures, increasing productivity without sacrificing patient experience or quality of care.
- Developed staff training programs for the enhancement of clinical skills and adherence to facility policies.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Developed and implemented team building activities to foster collaboration and improve employee morale.
- Collaborated with practice manager to maintain daily operations.
Front Desk Receptionist
DDS Dentures and Implant Solutions
02.2020 - 06.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Benefits Coordinator
Madison Dental Group
05.2018 - 01.2020
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
- Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
- Maintained accurate records of patient treatments, billing information, and insurance details to ensure seamless communication between patients, providers, and insurers.
- Reduced billing errors by consistently verifying insurance eligibility prior to service delivery.
- Responded to customer concerns and questions on daily basis.
Certified Nursing Assistant
Beautiful Savior Home
02.2015 - 04.2018
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
Education
High School Diploma -
Belton High School
Belton, MOSkills
- Clinical leadership
- HIPAA compliance
- Effective communication
- Training and mentoring
Languages
English
Full Professional
Timeline
Clinic Supervisor
Facial Surgery Group
07.2021 - Current
Front Desk Receptionist
DDS Dentures and Implant Solutions
02.2020 - 06.2021
Benefits Coordinator
Madison Dental Group
05.2018 - 01.2020
Certified Nursing Assistant
Beautiful Savior Home
02.2015 - 04.2018
High School Diploma -
Belton High School
Similar Profiles
Brenda QuinonezBrenda Quinonez
Human Resources Manager/Operations Manager at Facial Surgery GroupHuman Resources Manager/Operations Manager at Facial Surgery Group
Tracey NeufangTracey Neufang
Clinical/Surgical Nurse Manager at CNY Facial Surgery Group, PCClinical/Surgical Nurse Manager at CNY Facial Surgery Group, PC
Lainie FalvoLainie Falvo
Surgery Scheduling Coordinator at CNY Facial Surgery GroupSurgery Scheduling Coordinator at CNY Facial Surgery Group