Ashley Wolfe
Port Neches
Summary
Compassionate and results-driven professional with extensive experience in service, sales, and management within the food service and retail sectors. Demonstrated ability to enhance customer satisfaction and operational efficiency through exceptional communication and teamwork. Skilled in multitasking in fast-paced environments while consistently delivering outstanding service. Prepared to leverage a diverse skill set and comprehensive background in a challenging new role that promotes growth and innovation.
Overview
10
10
years of professional experience
Work History
Teacher
Heaven Sent Learning Center
09.2025 - Current
- Adapted teaching methods and materials to meet students' varying needs.
- Helped students explore concepts with engaging, learning-focused activities.
- Fostered student curiosity and interest through creative hands-on activities.
- Shifted between methods of teaching to keep students engaged.
- Met with parents and administrators to address and resolve students' behavioral and academic issues.
Veteran's Admissions Specialist
Intellectual Point LLC
04.2025 - 06.2025
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Helped with interview process, orientation program and implementation of admissions policies as applications were considered and selected.
- Completed admissions duties with timeliness and accuracy.
- Answered phone calls, contacted prospects and handled initial email contacts for applicants in the program.
Waitress
Riverside Grille
07.2024 - 04.2025
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
Waitress
Rock'n Crab
10.2023 - 05.2024
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Bartender
Antro Blue Bar
06.2023 - 10.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Bartender
Cinco de Mayo
06.2023 - 10.2023
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Created attractive bar displays by strategically arranging bottles and glasses.
Waitress
Pappadeaux Seafood Kitchen
11.2022 - 05.2023
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Waitress
La Plaza Garibaldi
01.2022 - 11.2022
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Veteran Service Specialist
Intellectual Point LLC
03.2021 - 11.2021
- Developed admissions policy, outlining rules and procedures compliant with government regulations.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
Waitress
Texas Roadhouse
11.2020 - 05.2021
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Used cash registers and credit card machines to cash out customers.
- Processed orders and sent to kitchen employees for preparation.
- Checked guests' identification before serving alcoholic beverages.
Housekeeper
Airbnb
12.2019 - 11.2020
- Verified cleanliness and organization of storage areas and carts.
- Adhered to professional house cleaning checklist.
- Engaged with homeowners on room requirements and amenities to promote overall satisfaction.
- Ran special errands, including retrieving groceries and making requested purchases.
Nanny
Care.com Inc
12.2019 - 11.2020
- Implemented engaging educational activities and creative play to promote cognitive and social development, tailored to each child's unique needs and interests.
- Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
- Built positive and nurturing environments to support child social and emotional growth.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
Merchandise Associate
HomeGoods
08.2019 - 12.2019
- Answered customer questions regarding store merchandise, department information, and pricing.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Built end caps and aisle displays to highlight products and support latest promotions.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
Waitress
Applebee's
06.2018 - 08.2019
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Increased sales significantly by upselling higher-end products to customers.
- Answered customers' questions, recommended items, and recorded order information.
Sales Associate
Desert Sun Tanning Salons
06.2018 - 02.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
Shift Manager
Dairy Queen
07.2016 - 05.2018
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Scheduled staff to establish adequate coverage during peak business hours.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Developed and nurtured lasting relationships with guests through dedicated assistance, issue resolution and active listening.
Team Member
Dairy Queen
01.2016 - 07.2016
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Maintained productive, efficient approach to all tasks.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
Education
Bachelor - Psychology, Theology
Grace Christian University
Grand Rapids, MI01-2028
High School - General Studies
Port Neches-Groves Isd
Port Neches, Texas05.2018
Skills
- Proactive approach
- Strategic planning
- Eagerness to learn
- Efficiency improvement
- Effective issue resolution
- Strong ethical standards
- Strategic prioritization
- Relationship building
- Detail-oriented analysis
- Adaptable to change
Timeline
Teacher
Heaven Sent Learning Center
09.2025 - Current
Veteran's Admissions Specialist
Intellectual Point LLC
04.2025 - 06.2025
Waitress
Riverside Grille
07.2024 - 04.2025
Waitress
Rock'n Crab
10.2023 - 05.2024
Bartender
Antro Blue Bar
06.2023 - 10.2023
Bartender
Cinco de Mayo
06.2023 - 10.2023
Waitress
Pappadeaux Seafood Kitchen
11.2022 - 05.2023
Waitress
La Plaza Garibaldi
01.2022 - 11.2022
Veteran Service Specialist
Intellectual Point LLC
03.2021 - 11.2021
Waitress
Texas Roadhouse
11.2020 - 05.2021
Housekeeper
Airbnb
12.2019 - 11.2020
Nanny
Care.com Inc
12.2019 - 11.2020
Merchandise Associate
HomeGoods
08.2019 - 12.2019
Waitress
Applebee's
06.2018 - 08.2019
Sales Associate
Desert Sun Tanning Salons
06.2018 - 02.2019
Shift Manager
Dairy Queen
07.2016 - 05.2018
Team Member
Dairy Queen
01.2016 - 07.2016
High School - General Studies
Port Neches-Groves Isd
Bachelor - Psychology, Theology
Grace Christian University