Ashley Wometcha
UPPER MARLBORO,MD
Summary
-Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
-Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
-Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
McDonald's
05.2022 - 09.2022
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Sales Associate
NexRep
01.2021 - 06.2021
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Appointment Scheduler
Ver-A-Fast
01.2021 - 06.2021
- Acted as first point of contact and set appointments for prospective clients.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered phone calls and answered questions from potential customers.
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
Administrative Support
Prince George's Community College
05.2019 - 03.2020
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Associate of Science - Nursing
Prince George's Community College
Largo, MD05.2024
High School Diploma -
Presbyterian Secondary School
Douala, Cameroon08.2018
Skills
- Customer Service
- Scheduling
- Complaint Resolution
- Active Listening
- Call Center Operations
- Administrative Support
- Customer Relations
- Product Sales
- Client Relations
- Problem-Solving Abilities
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Customer Service Representative
McDonald's
05.2022 - 09.2022
Sales Associate
NexRep
01.2021 - 06.2021
Appointment Scheduler
Ver-A-Fast
01.2021 - 06.2021
Administrative Support
Prince George's Community College
05.2019 - 03.2020
Associate of Science - Nursing
Prince George's Community College
High School Diploma -
Presbyterian Secondary School