Ashley Womeni Wometcha
UPPER MARLBORO,MD
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
2
2
years of professional experience
Work History
Sales Associate
Nexrep
01.2021 - 08.2021
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged in friendly conversation with customer to better uncover individual needs.
Appointment Scheduler
Ver-A-Fast
01.2021 - 08.2021
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Set up appointments with interested customers according to schedule availability.
Administrative Assistant
Prince George's Community College
05.2019 - 04.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
Associate of Science - Nursing
Prince George's Community College
Largo, MD05.2024
High School Diploma -
Presbyterian Secondary School
Douala, Cameroon08.2018
Skills
- Reliable and punctual
- Problem-Solving
- Goal-Oriented
- Teamwork and Collaboration
- Active Listening Skills
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Sales Associate
Nexrep
01.2021 - 08.2021
Appointment Scheduler
Ver-A-Fast
01.2021 - 08.2021
Administrative Assistant
Prince George's Community College
05.2019 - 04.2020
Associate of Science - Nursing
Prince George's Community College
High School Diploma -
Presbyterian Secondary School