ASHLEY WOOD
Broken Arrow,OK
Summary
Organized and detail-oriented with a high degree of integrity and attention to detail.
Innovative professional with expertise in promoting academic, career, and social development. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Academic Advisor
Tulsa Community College
03.2025 - Current
- Provide academic advising services for assigned academic programs areas to an identified case load of students, assisting them with educational and career planning.
- Provide computerized degree audits to advisees.
- Track student academic progress within the designated case load/student population.
- Communicate with a case load of students at designated times each semester, with a focus on student success, retention and completion.
- Refer students to academic support resources such as tutoring labs and/or faculty.
- Refer students to personal support services either within the college or in the community.
- Answered student inquiries and resolved problems related to curriculum and course prerequisites.
- Assisted students in selecting courses to align with interests and abilities.
- Met firm deadlines while applying results-driven and goal-oriented methodology to teaching initiatives.
University Representative
Northeastern State University Tahlequah
08.2023 - 12.2024
- Recruits students through oral presentations, college and career fairs, community events, written and electronic communications, and individual contacts.
- Plans, organizes, and supervises recruitment events.
- Maintains relationships with prospective students from first contact through enrollment; serves as university liaison to prospective students, parents, and high school counselors.
- Gathers and maintains current knowledge of university programs and services.
- Maintains positive working relationships with high school counselors.
- Coordinates travel schedule within Oklahoma and surrounding boarder states, including travel to college fairs, high schools, and scholarship awards ceremonies.
- Assists in the recruitment of community college transfer students.
- Volunteer Investigator for NSU Title IX.
Therapist
CREOKS Behavioral Health Services
07.2020 - 08.2023
- Provide individual therapy with clients of all ages
- Provide family therapy with clients and their families
- Provide therapy during the intake process to allow clients to come into the agencies system and receive on-going behavioral and mental health services
- Complete accurate discharges for clients who are no longer receiving services through the agency
- Complete monthly chart audits for adult and child clients that are assigned
- Proactively build relationships with Haskell Public Schools administration, staff, and student to ensure a healthy and reciprocal contract between school district and agency
- Actively defuse crisis situations and provide therapy when crises occur
- Defuse situations with clients and client guardians when they are unsure of starting or continuing services with agency
- DC: 0 - 5 Endorsement Complete in 2021
- Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues.
- Identified indications of mental deficiency, abnormal behavior, or maladjustment through direct observation.
- Administered, scored and interpreted psychosocial examinations for assessment of different patient markers.
Crew Leader
Sonic Restaurants
08.2017 - 01.2018
- Assembled and delivered food to customers
- Ensured order accuracy and timely delivery
- Entered orders into point-of-sale system and delivered strong customer service to customers
- Handled cash and credit card transactions with accuracy
- Assisted in stocking and maintaining inventory of supplies for store
- Effectively analyzed problems and efficiently worked to resolve customer complaints
- Keep others on task and make sure they are staying busy
- Help relieve the kitchen when it becomes backed up
- Trained employees in time management and proper ways to complete job duties.
Customer Service Representative
Arvest Bank
08.2017 - 01.2018
- Accurately provide account services to customers by transferring money, giving account balances, and other account information
- Provide strong and consistent customer service and assisted in the resolution of customer complaints and issues to ensure customer satisfaction.
- Ensured accuracy by complying with bank operations and security procedures by participating in all dual-control functions.
- Maintains customer confidence and protects bank operations by keeping information confidential.
- Properly answer customer inquiries and refer customers to the proper service area for issues that cannot be resolved at the teller line.
- Represent Arvest Bank in a manner that maintained and expanded positive relations with all customers, potential customers and co-workers at all times.
- Perform as a team member in allocating and coordinating the workflow.
- Effectively functioned in a fast-paced environment and under pressure as needed.
- Deescalate situations when customers become upset and irate, by providing a solution to their problem, or offering other alternatives.
Teller
Arvest Bank
09.2015 - 08.2017
- Accurately provide account services to customers by receiving deposits, cashing checks, issuing withdrawals.
- Provide strong and consistent customer service and assisted in the resolution of customer complaints and issues to ensure customer satisfaction.
- Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins
- Ensured accuracy by complying with bank operations and security procedures by participating in all dual-control functions.
- Maintains customer confidence and protects bank operations by keeping information confidential.
- Maintain an adequate cash drawer at all times.
- Properly answer customer inquiries and refer customers to the proper service area for issues that cannot be resolved at the teller line.
- Represent Arvest Bank in a manner that maintained and expanded positive relations with all customers, potential customers and co-workers at all times.
- Perform as a team member in allocating and coordinating the work flow.
- Effectively functioned in a fast-paced environment and under pressure as needed.
Associate Manager
Sonic Restaurants
05.2016 - 02.2017
- Effectively utilized principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Compile and balance cash receipts at the end of the day or shift.
- Trained workers in food preparation, and in service, sanitation, and safety procedures
- Effectively performed various financial activities, such as cash handling, deposit preparation.
- Supervised and participated in kitchen cleaning activities.
- Monitored customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Effectively resolved customer complaints and issues using clear, concise communication skills
Crew Leader
Sonic Restaurants
02.2015 - 05.2016
- Assembled and delivered food to customers
- Ensured order accuracy and timely delivery
- Entered orders into point of sale system and delivered strong customer service to customers
- Handled cash and credit card transactions with accuracy
- Assisted in stocking and maintaining inventory of supplies for store
- Effectively analyzed problems and efficiently worked to resolve customer complaints
Crew Member
Sonic Restaurants
03.2014 - 02.2015
- Assembled and delivered food to customers
- Ensured order accuracy and timely delivery
- Entered orders into point of sale system and delivered strong customer service to customers
- Handled cash and credit card transactions with accuracy
- Assisted in stocking and maintaining inventory of supplies for store
- Effectively analyzed problems and efficiently worked to resolve customer complaints
- Became familiar with products to answer questions and make suggestions.
- Worked well with teammates and accepted coaching from management team.
Education
Master of Social Work -
Northeastern State University
Tahlequah, OK05.2020
Bachelor of Social Work - undefined
Northeastern State University
Broken Arrow, OK05.2019
Associates of Arts - Psychology
Tulsa Community College
Tulsa, OK05.2017
High School - undefined
Union High School
Tulsa, OK01.2015
Skills
- Advisee communication
- Strategic Decision-making
- Collaborative mindset
- Excellent oral and written communication
Timeline
Academic Advisor
Tulsa Community College
03.2025 - Current
University Representative
Northeastern State University Tahlequah
08.2023 - 12.2024
Therapist
CREOKS Behavioral Health Services
07.2020 - 08.2023
Crew Leader
Sonic Restaurants
08.2017 - 01.2018
Customer Service Representative
Arvest Bank
08.2017 - 01.2018
Associate Manager
Sonic Restaurants
05.2016 - 02.2017
Teller
Arvest Bank
09.2015 - 08.2017
Crew Leader
Sonic Restaurants
02.2015 - 05.2016
Crew Member
Sonic Restaurants
03.2014 - 02.2015
Bachelor of Social Work - undefined
Northeastern State University
Associates of Arts - Psychology
Tulsa Community College
High School - undefined
Union High School
Master of Social Work -
Northeastern State University
Similar Profiles
Lauren Pernack M.Ed.Lauren Pernack M.Ed.
Adjunct Professor of Reading at Tulsa Community CollegeAdjunct Professor of Reading at Tulsa Community College
Coltan ColeyColtan Coley
IT Support Technician at Tulsa Community CollegeIT Support Technician at Tulsa Community College
Monica BoyceMonica Boyce
Director at Tulsa Community CollegeDirector at Tulsa Community College
Mia LipscombMia Lipscomb
Pet Sitter at Family and FriendsPet Sitter at Family and Friends
Trishan SmithTrishan Smith
Consult Specialist at Sono BelloConsult Specialist at Sono Bello