Summary
Overview
Work History
Skills
Timeline
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ISRAEL RIGAUD

Miramar,FL

Summary

Professional in brand representation with strong focus on driving awareness and engagement. Experienced in building relationships, promoting products, and executing marketing strategies. Known for collaborating effectively with teams in fast paced environments, adapting to changing needs, and ensuring goals are consistently met. Skilled in communication, public speaking, as well as sales and negotiations. Reliable and results-driven with passion for delivering impactful outcomes.

Overview

12
12
years of professional experience

Work History

Lexus Brand Ambassador (Retail Automotive Sales)

Lexus Of Pembroke Pines
08.2023 - Current
  • Deliver Premium Customer Experience: Provide unparalleled service, from initial greeting to post-sale follow-up, ensuring every interaction reflects the Lexus standard of luxury and hospitality.
  • Expert Product Knowledge & Presentation: Possess an in-depth understanding of all Lexus models, features, and technologies, effectively demonstrating vehicles and articulating their unique selling points to customers.
  • Relationship Building & Sales Generation: Build genuine, lasting relationships with customers to understand their needs, guide them through the sales process, meet individual sales targets($80K+ in gross profit per month.), and foster repeat and referral business.
  • Brand Representation & Advocacy: Act as a true representative of the Lexus brand, upholding its image, values, and commitment to quality, both within the dealership and in customer interactions.
  • Continuous Learning & Certification: Actively pursue and achieve Lexus certifications (like Lexus Foundations Certified and progression to Master Certified) to stay current with product knowledge, sales techniques, and brand standards.

Software Sales Development Representative

Classy Inc. Nonprofit Software Systems
09.2022 - 08.2023
  • Targeted Prospecting & Multi-Channel Outreach: Research and identify potential nonprofit clients, then engage them through high-volume, personalized cold calls, emails, and social selling to introduce Classy's fundraising solutions.
  • Lead Qualification & Discovery: Conduct initial conversations to uncover the nonprofit's fundraising challenges and pain points, qualifying their needs, budget, and authority to determine if they are a suitable fit for Classy's platform.
  • Pipeline Generation & Handoff: Systematically manage and nurture a pipeline of interested and qualified prospects, then schedule and prepare detailed handoffs for Account Executives to pursue full product demonstrations and close opportunities.

Software Sales Development Representative

Spekit Inc
04.2022 - 09.2022
  • Targeted Outreach & Prospecting: Research and identify key decision-makers within target accounts, then initiate contact through high-volume, personalized cold calls, emails, and social media to generate interest in Spekit's sales enablement platform.
  • Lead Qualification & Discovery: Conduct initial conversations to understand a prospect's current challenges with software adoption, training, and knowledge transfer, qualifying their needs and readiness for a more in-depth discussion.
  • Meeting Scheduling & Handoff: Successfully schedule qualified meetings or product demonstrations for Account Executives, providing comprehensive background information to ensure a smooth transition and maximize the chances of converting the lead into an opportunity.

Assistant Service Manager (Fixed Operations)

Autonation Toyota
04.2021 - 11.2021
  • Customer Advocate & Service Sales: Greet customers, actively listen to their vehicle concerns, provide expert recommendations for maintenance and repairs, prepare accurate estimates, and secure approval for services, aiming to maximize sales while ensuring customer understanding.
  • Workflow Coordinator & Communicator: Act as the central liaison between customers and technicians, dispatching work, monitoring repair progress, coordinating with parts, and consistently updating customers on their vehicle's status and any changes.
  • Quality & Satisfaction Assurance: Ensure the accurate completion of repair orders using the DMS, verify the quality of work performed, and proactively manage customer expectations to achieve high satisfaction scores and build lasting customer relationships.

Internet Sales Manager

Scott Clark Toyota
07.2020 - 01.2021


  • Lead Conversion & Sales Generation: Proactively engage and follow up with a high volume of internet leads (e.g., 150+ calls/day) to set appointments, convert inquiries into vehicle sales, and exceed national unit sales averages and profit targets.
  • Customer Experience & Satisfaction: Deliver exceptional customer service in the digital space, ensuring prompt responses to inquiries and achieving high customer satisfaction ratings (e.g., 97.6% monthly) throughout the online sales process.
  • Digital Presence & CRM Management: Manage the dealership's online inventory, ensure website content accuracy, and effectively utilize CRM systems to track leads, streamline communication, and optimize the overall internet sales workflow.
  • Profitability: Structure deals for maximum profitability, contributing to the dealership's gross profit objectives.
  • Competitive Analysis: Maintain current information on competitors to aid in best positioning of product.


Sales and Leasing Consultant

Hendrick Honda
10.2018 - 07.2020
  • Customer Engagement & Needs Fulfillment: Proactively engage with customers, understand their specific vehicle needs and preferences, provide comprehensive product information and demonstrations, and guide them through the entire sales or leasing journey.
  • Sales Performance & Profitability: Consistently make high-volume calls and engage with prospects to set appointments, sell/lease new and certified pre-owned vehicles, and exceed individual and dealership sales and profitability goals.
  • Customer Satisfaction & Relationship Building: Maintain an exceptional customer satisfaction rating (e.g., 98.2% monthly) by building genuine rapport, addressing concerns, and ensuring a seamless, positive experience that fosters repeat business and referrals.

Sales and Finance Specialist

Town & Country Toyota
08.2016 - 10.2018
  • Full-Cycle Sales & Financial Guidance: Manage the entire vehicle sales process from initial customer engagement and vehicle selection through to negotiating terms and finalizing financing arrangements for new and certified pre-owned Toyotas.
  • Customer Satisfaction & Brand Compliance: Consistently exceed national average customer satisfaction ratings (e.g., 94.3% monthly) by providing exceptional service and adhering to all Toyota education and certification requirements.
  • High-Volume Sales Performance: Achieve strong sales results, regularly selling over 200 brand new and certified pre-owned Toyota vehicles within the role's tenure.

Apple IOS and Mac(+) Customer Service Specialist

Teleperformance USA
01.2015 - 10.2015
  • Technical Troubleshooting & Support: Provide expert hardware and software support for Apple iOS and Mac products, diagnosing issues and guiding customers through solutions via phone, chat, email, or screen-sharing software.
  • Customer Education & Empowerment: Educate customers on their Apple products, features, and best practices, empowering them to maximize their device functionality and proactively address potential issues.
  • Issue Resolution & Satisfaction: Manage a high volume of customer inquiries and technical tickets (e.g., 25-40 daily), ensuring efficient resolution, accurate documentation, and consistently high customer satisfaction ratings.Managed 25-40 tickets per day providing technical hardware and software support for iOS and Mac (+) products via phone and or screen sharing software

Assistant Personal Training Sales Director

LA Fitness
05.2013 - 01.2015
  • Lead Generation & Sales Execution: Actively market and sell personal training packages to members, conducting consultations and sample workouts to convert leads into sales, and ensuring the team consistently meets or exceeds daily and monthly sales quotas.
  • Sales Team Training & Management: Implement full-cycle sales processes and provide ongoing training and coaching to a team of sales counselors, fostering their skills to deliver on tasks and achieve their individual sales targets.
  • Performance Tracking & Revenue Growth: Monitor sales performance, analyze data, and implement strategies to increase per-day invoice averages and overall personal training revenue for assigned locations.

Skills

  • Operations
  • Cold Calling
  • Presentations
  • Team Building
  • Public Speaking
  • Business Planning
  • Sales Management
  • Account Management
  • Database Management
  • Customer Management Systems
  • Google IT Helpdesk Certified
  • Customer service
  • Effective communicator
  • Customer engagement

Timeline

Lexus Brand Ambassador (Retail Automotive Sales)

Lexus Of Pembroke Pines
08.2023 - Current

Software Sales Development Representative

Classy Inc. Nonprofit Software Systems
09.2022 - 08.2023

Software Sales Development Representative

Spekit Inc
04.2022 - 09.2022

Assistant Service Manager (Fixed Operations)

Autonation Toyota
04.2021 - 11.2021

Internet Sales Manager

Scott Clark Toyota
07.2020 - 01.2021

Sales and Leasing Consultant

Hendrick Honda
10.2018 - 07.2020

Sales and Finance Specialist

Town & Country Toyota
08.2016 - 10.2018

Apple IOS and Mac(+) Customer Service Specialist

Teleperformance USA
01.2015 - 10.2015

Assistant Personal Training Sales Director

LA Fitness
05.2013 - 01.2015

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