Ashley Woodley
Palm Bay,FL
Summary
Performance-driven administrative professional with over 14 years of experience in customer service and office support. Recognized for strong communication skills and adaptability, fostering collaboration to meet team and client needs. Expertise in building rapport and ensuring smooth daily operations through exceptional organization, attention to detail, and proactive problem-solving in dynamic environments.
Overview
14
14
years of professional experience
Work History
Patient Coordinator
Viera Pediatric Dentistry
Viera, FL
10.2023 - Current
- Train and onboard new hires on procedures, systems, and customer service standards to ensure consistency.
- Manage complex scheduling and calendars to optimize appointment flow and minimize conflicts.
- Maintain composure while managing high volume of inbound calls, delivering professional communication and timely resolution of inquiries.
- Perform detailed data entry, documentation, and record management with a focus on accuracy.
- Conduct patient intake, verifying information while maintaining confidentiality of sensitive records.
- Support office leadership and team members in a fast-paced environment by managing multiple priorities, ,adapting to shifting demands, and consistently meeting deadlines.
Teller
TD Bank
Melbourne, Florida
01.2022 - 12.2022
- Processed customer transactions with precision, ensuring compliance with banking regulations.
- Collaborated with team members to improve service delivery.
- Assisted customers with account inquiries and product offerings, strengthening relationships and driving satisfaction.
- Maintained accurate cash drawer balances through regular audits, minimizing discrepancies in financial operations.
- Handled deposits, withdrawals, and transfers efficiently to support customer needs.
- Delivered exceptional service by resolving complaints and addressing inquiries promptly.
Customer Service Staff
Publix Supermarkets
Palm Bay, FL
05.2012 - 12.2021
- Operating the back office. Including but not limited to closing and opening, accounting for all money transactions, ordering supplies and cash
- Supported training of new team members by modeling customer service standards and operational procedures
- Mentor staff with how to handle difficult and complicated situations
- Delegate tasks to all team members and following up to make sure tasks were done correctly and efficiently
- Delivered high-quality customer service in a fast-paced retail environment, ensuring a positive and efficient customer experience
- Handled cash, credit, and electronic transactions with accuracy and strong attention to detail
- Assisted customers with inquiries, problem resolution, and product information in a professional and timely manner
- Communicated effectively with team members and leadership to ensure smooth daily operations
- Demonstrated reliability, punctuality, and the ability to manage high customer volume during peak hours
- Adapted quickly to changing priorities and customer needs while maintaining a positive, team-oriented attitude
Education
GED -
Adult Education
Melbourne, FLSkills
- Attention to detail and accuracy
- Calendar management and scheduling
- Data entry and management
- Document preparation and filing
- Multitasking and priority management
- New hire training and team support
- Interpersonal skills and relationship building
- Problem solving and conflict resolution
- Proficiency in Google Workspace and Microsoft Office
Timeline
Patient Coordinator
Viera Pediatric Dentistry
10.2023 - Current
Teller
TD Bank
01.2022 - 12.2022
Customer Service Staff
Publix Supermarkets
05.2012 - 12.2021
GED -
Adult Education