Ashley Woods
Bar manager
Pearland,TX
Summary
Dynamic bar and kitchen manager with proven expertise at Grazia Italian Kitchen, excelling in customer service and team leadership. Successfully crafted seasonal drink menus and enhanced staff training, resulting in increased customer loyalty. Skilled in inventory management and problem-solving, fostering a collaborative environment that drives operational excellence.
Overview
11
11
years of professional experience
Work History
Bar Manager
Grazia Italian Kitchen
09.2023 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Kitchen Manager
GGs Kitchen
09.2022 - 08.2023
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Designed and maintained menus to offer variety of high quality and consistency of dishes.
Lead Cook
Averys Kitchen
01.2019 - 09.2022
- Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
- Maintained a high standard of food quality by consistently reviewing dishes for taste, presentation, and adherence to established guidelines.
- Took over line positions in event of emergency.
- Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Taught kitchen staff safety protocols and restaurant standards.
- Prepared ingredients ahead of time to promote efficiency in dish garnishing.
- Set up and broke down kitchen for service.
- Evaluated food products to verify freshness and quality.
FOH Manager
Texas Choice BBQ
04.2014 - 02.2016
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
- Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
- Developed strong vendor relationships for better pricing negotiations, resulting in cost savings for the restaurant.
Education
Cleburne High School
Cleburne, TXNo Degree - Culinary Management
Art Institute of San Antonio
San Antonio, TXSkills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Bar management
- Staff scheduling
- Inventory management
Timeline
Bar Manager
Grazia Italian Kitchen
09.2023 - Current
Kitchen Manager
GGs Kitchen
09.2022 - 08.2023
Lead Cook
Averys Kitchen
01.2019 - 09.2022
FOH Manager
Texas Choice BBQ
04.2014 - 02.2016
Cleburne High School
No Degree - Culinary Management
Art Institute of San Antonio
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