Ashley Wooldridge
Hutto,TX
Summary
Highly motivated and results- driven professional with over 10 years of experience in Customer Service. Currently serving as a Wheelbase Pro Supervisor at Outdoorsy, adept at leading teams, optimizing operational workflows and enhancing customer satisfaction through training and development. Proven track record in managing client inquiries and resolving issues promptly, ensuring compliance with company policies. Seeking to leverage expertise in a challenging new role to drive team performance and improve service delivery.
Overview
13
13
years of professional experience
Work History
Supervisor- Outdoorsy
Wheelbase Pro
06.2019 - Current
- Manage a team of six employees, oversee daily operations and ensure efficient workflow
- Train new hosts on Wheelbase Software and ensure they are proficient and comfortable with the system
- Monitor team performance and provide feedback to improve efficiency and effectiveness
- Develop and implement strategies to enhance team productivity and customer satisfaction
Customer Service Manager
State Farm Agency
08.2018 - 03.2019
- Led a customer service team, ensuring high levels of customer satisfaction
- Managed client inquiries, concerns, and issues, providing prompt and effective resolutions
- Implemented efficient processes to enhance customer service experience
Content Reviewer
Facebook
02.2018 - 08.2018
- Reviewed ads for political content on social media platforms and tagged appropriate ads related to politics
- Met daily quotas while maintaining high accuracy in tagging political ads
- Ensured compliance with guidelines and regulations related to political advertising
Underwriting Service Assistant
State Farm Mutual Automobile Insurance Company
04.2017 - 01.2018
- Demonstrated in-depth knowledge of policy programs, handling non-routine transactions and complex files
- Independently addressed inquiries from agents, staff, producers, brokers, and policyholders
- Acted as technical resource for procedures, problem resolution, and reference materials
- Coordinated unit workflow, conducted quality audits, and facilitated compliance reviews
- Collaborated with other business areas to resolve complex service issues
Claims Associate
State Farm Mutual Auto
06.2012 - 04.2017
- Processed lower-complexity claims with accuracy and consistency, adhering to standard claim processes
- Explained applicable coverages and initiated auto processing for payments as appropriate
- Reviewed claim documentation to support claims payments and served as the primary point of contact for less complex PIP/MPC claims
- Initiated outgoing communications to customers as required by jurisdiction or company processes
Education
High School Diploma -
Taylor High School
Taylor, TX05-2003
Skills
- Management and Leadership
- Problem Resolution
- Staff management
- Customer service
Timeline
Supervisor- Outdoorsy
Wheelbase Pro
06.2019 - Current
Customer Service Manager
State Farm Agency
08.2018 - 03.2019
Content Reviewer
Facebook
02.2018 - 08.2018
Underwriting Service Assistant
State Farm Mutual Automobile Insurance Company
04.2017 - 01.2018
Claims Associate
State Farm Mutual Auto
06.2012 - 04.2017
High School Diploma -
Taylor High School