Ashley Woolford
Management
White Plains,Maryland
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Enterprise Rent-A-Car
05.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Reviewed sales and gross profit report to assess company efficiency.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Assistant Manager
Crocs
08.2020 - 03.2021
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Manager
Clarks Shoe Store
02.2019 - 08.2020
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed strategy to increase sales and drive profits.
Education
Bachelor of Science - Training Specialist
Old Dominion University
Norfolk, VA12.2021
Skills
- Operations Management
- Task Delegation
- Employee Scheduling
- Employee engagement
- Team building
- Staff training and development
- Workload management
- Staff Supervision
Timeline
Assistant Manager
Enterprise Rent-A-Car
05.2021 - Current
Assistant Manager
Crocs
08.2020 - 03.2021
Assistant Manager
Clarks Shoe Store
02.2019 - 08.2020
Bachelor of Science - Training Specialist
Old Dominion University
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