Ashley Wooten
Jeffersonville,IN
Summary
Results-driven Client Relations Director with expertise in client engagement and customer satisfaction strategies. Proven ability to implement initiatives that enhance service delivery and cultivate long-term partnerships. Skilled in team leadership and conflict resolution, consistently meeting organizational objectives.
Overview
14
14
years of professional experience
Work History
Strategic Client Relations Director
Bright Horizons
06.2022 - Current
- Drove growth by overseeing a $9M+ annual revenue portfolio strategically.
- Optimized ROI through tailored, data-driven marketing strategies for executive clients.
- Strengthened relationships with HR leaders and executives, addressing diverse workforce needs.
- Negotiated high-value contracts, aligning with organizational objectives for client success.
- Analyzed program performance to provide actionable insights and strategic recommendations.
Associate Client Relations Director
Bright Horizons
05.2021 - Current
- Managed a portfolio of 80+ high-value clients generating $7M+ in annual revenue, ensuring consistent growth and retention through strategic relationship management.
- Expanded business within existing accounts and successfully renewed contracts, driving incremental revenue and strengthening long-term partnerships.
- Collaborated cross-functionally with internal teams to deliver seamless service execution, proactively resolve issues, and maintain exceptional client satisfaction.
Office Manager
Bright Horizons
02.2020 - Current
- Ensured compliance with state regulations by conducting regular audits of documentation.
- Facilitated smooth payroll processing, ensuring timely and accurate bi-weekly operations.
- Streamlined onboarding for families and staff, enhancing policy communication and compliance.
- Evaluated child transitions across classrooms, promoting developmental appropriateness and continuity.
- Contributed to maintaining NAEYC accreditation by upholding national early childhood standards.
- Managed inventory of center supplies, ensuring operational readiness and resource availability.
Outreach Programs Manager
Girl Scouts of the Southern Appalachians
11.2017 - 08.2019
- Elevated program quality by leading part-time staff in Girl Scout activities.
- Enhanced staff engagement through targeted training and coaching initiatives.
- Expanded program reach by strengthening partnerships with youth-serving organizations.
- Streamlined Outreach Program procedures, boosting efficiency and compliance.
- Created training materials to empower staff for effective program execution.
- Maintained funding eligibility by aligning curriculum with grant requirements.
- Optimized program delivery by recruiting and managing episodic volunteers.
Key Account Manager
XPO Logistics
02.2016 - 11.2017
- Achieved cost efficiency for $1.5M national account through effective transportation solutions.
- Drove client retention by building relationships and negotiating favorable pricing terms.
- Enhanced profitability by designing performance strategies informed by data insights.
Administrative Assistant
Bright Horizons
02.2012 - 01.2016
- Enhanced staff performance through monthly counseling and coaching sessions.
- Developed individualized education plans meeting developmental standards for quality learning.
- Streamlined payroll and scheduling processes, improving staffing efficiency and compliance.
- Maintained accurate documentation, ensuring annual compliance with state regulations.
- Facilitated family onboarding by providing clear communication and transition support.
Education
Executive Coaching -
Pathways Executive and Career Coaching
Bachelor's Degree - Business Administration
Western Governors University
Associate Degree - General Studies
Ivy Tech Community College
MBA -
Western Governors University
12-2026
Skills
- Leadership
- Sales
- Budgeting & Forecasting
- Client Satisfaction
- Contract Negotiations
- Business Management
- Strategic Planning
- Relationship Management
- Inter-Department Collaboration
- Client Onboarding
Timeline
Strategic Client Relations Director
Bright Horizons
06.2022 - Current
Associate Client Relations Director
Bright Horizons
05.2021 - Current
Office Manager
Bright Horizons
02.2020 - Current
Outreach Programs Manager
Girl Scouts of the Southern Appalachians
11.2017 - 08.2019
Key Account Manager
XPO Logistics
02.2016 - 11.2017
Administrative Assistant
Bright Horizons
02.2012 - 01.2016
Bachelor's Degree - Business Administration
Western Governors University
Associate Degree - General Studies
Ivy Tech Community College
Executive Coaching -
Pathways Executive and Career Coaching
MBA -
Western Governors University