Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Workman

Sitka,Alaska

Summary

Experienced with drafting, reviewing, and negotiating contracts to protect organizational interests. Utilizes strong negotiation and analytical skills to ensure favorable terms and compliance. Knowledge of legal frameworks and industry standards to effectively manage contract risks and obligations.

Overview

7
7
years of professional experience

Work History

Contracts Manager /Front Office Administrator

City and Borough of Sitka
01.2024 - Current
  • Assisted in drafting and reviewing contract terms for compliance and clarity.
  • Supported negotiations by preparing documentation and summarizing key points.
  • Developed filing systems for contract management to enhance organization and accessibility.
  • Ensured timely follow-up on contract deliverables and milestones to maintain project momentum.
  • Collaborated with team members to gather necessary information for contract execution.
  • Conducted research on industry standards to inform contract development processes.
  • Maintained updated records of contracts to support audit readiness and accountability.
  • Established strong relationships with external partners, fostering trust and collaboration on future contractual engagements.
  • Negotiated favorable contract terms for clients, resulting in cost savings and risk reduction.
  • Resolved contractual disputes through effective negotiation strategies, minimizing impacts on the organization''s reputation and bottom line.
  • Managed contract closeout procedures, ensuring all deliverables were met and any outstanding issues resolved in a timely manner.
  • Streamlined contract processes by implementing standardized templates and procedures.
  • Provided expert guidance to colleagues on contract interpretation and application, fostering a culture of compliance within the organization.
  • Implemented robust monitoring systems to track ongoing contractual commitments and identify potential issues before they escalated.
  • Maintained up-to-date knowledge of industry trends and best practices, ensuring compliant and competitive contracting approaches.
  • Managed a portfolio of complex contracts, ensuring compliance with company policies and legal requirements.
  • Collaborated with legal counsel to develop comprehensive risk assessments for high-value contracts, safeguarding company interests.
  • Managed, supervised and controlled execution of contracts ranging from $10,000.00 to $950,000.00.
  • Tracked contracts for management and issued regular tracking reports covering current status and upcoming milestones.
  • Supported timely and complete billing by documenting milestones and submitting accurate invoicing paperwork.
  • Monitored contracts' performance to detect non-compliance with terms and deficient returns and organize proactive resolutions.
  • Compiled required documentation to keep contracts compliant with internal requirements.
  • Conducted research, identifying potential vendors and better pricing options.
  • Collaborated with internal departments to identify and manage demand for material and services.
  • Analyzed and reported on inventory levels to determine purchasing requirements.
  • Sourced and qualified bidders, obtained favorable pricing and finalized contracts.
  • Maintained documentation for all purchases.
  • Accepted and processed supply requests from staff, and placed orders per procedures.
  • Identified and resolved supply chain issues to mitigate delays and production disruptions.
  • Searched for hard-to-find items and found high-quality, reliable vendors.
  • Assisted in managing front office operations to ensure smooth daily activities.
  • Supported scheduling and coordination of appointments for staff and clients.
  • Maintained organized filing systems for efficient document retrieval and management.
  • Prepared and processed incoming and outgoing correspondence accurately.
  • Handled customer inquiries with professionalism to enhance client satisfaction.
  • Utilized office software to manage data entry and maintain records effectively.
  • Contributed to a positive team environment through collaboration and communication skills.
  • Adapted quickly to new procedures, enhancing overall operational efficiency.
  • Responded to inquiries from callers seeking information.
  • Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
  • Increased customer satisfaction by promptly addressing inquiries and resolving issues through a proactive approach.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Expedited invoice processing for improved cash flow by accurately tracking expenses and submitting documentation promptly for payment approval.
  • Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
  • Boosted client retention rates with exceptional service provided during every interaction, both in-person and via phone/email correspondence.
  • Assisted in the onboarding process for new employees, providing comprehensive training and guidance as needed.
  • Maintained accurate inventory levels by regularly updating the tracking system and initiating orders when necessary.
  • Contributed to positive team dynamics by collaborating effectively with colleagues on various projects.
  • Ensured timely completion of tasks by delegating responsibilities appropriately among support staff members.
  • Supported management in strategic decision-making with thorough research, data analysis, and detailed reports.
  • Participated actively in company-wide events that foster collaboration among team members.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Reconciled account files and produced monthly reports.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Monitored front areas so that questions could be promptly addressed.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.

Utility, Harbor and Municipal Billing Clerk

City and Borough of Sitka
01.2022 - 01.2024
  • Processed invoices accurately, ensuring timely billing for services rendered.
  • Utilized accounting software to maintain and update billing records efficiently.
  • Assisted in resolving customer billing inquiries, enhancing client satisfaction.
  • Implemented improved filing systems for better document retrieval and organization.
  • Collaborated with team members to streamline billing procedures, reducing processing time.
  • Conducted reconciliations of accounts to ensure accuracy of financial data.
  • Monitored payment status and followed up on overdue accounts effectively.
  • Maintained compliance with company policies and regulatory requirements related to billing practices.
  • Executed billing tasks and recorded information in company databases.
  • Verified accuracy of billing data and corrected discrepancies.
  • Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
  • Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
  • Handled account payments and provided information regarding outstanding balances.
  • Interacted with customers to resolve billing disputes and respond to inquiries.
  • Monitored outstanding invoices and performed collections duties.
  • Maintained confidentiality of sensitive customer information by adhering to strict privacy guidelines, upholding the company''s reputation for professionalism in handling personal data.
  • Demonstrated excellent time management skills by prioritizing tasks and meeting deadlines in a fast-paced, high-volume work environment.
  • Managed invoicing and payment processing operations.
  • Developed strong relationships with clients by providing exceptional customer service during phone calls or email communications regarding billing matters.
  • Maintained up-to-date customer records with accurate contact information, ensuring timely invoice delivery.
  • Maintained detailed records of customer payments and billing adjustments.
  • Processed customer invoices, credit memos and payments within established timelines.
  • Enhanced client satisfaction by promptly responding to inquiries and resolving billing issues professionally.
  • Generated daily, weekly and monthly reports for billing department.
  • Expedited payment collection by consistently following up on overdue accounts and sending payment reminders.
  • Adapted quickly to changes in company policies or procedures, maintaining consistent performance levels during periods of transition.
  • Entered and maintained billing information in company internal databases for accessibility.
  • Streamlined billing processes for increased efficiency and reduced errors through meticulous organization.
  • Increased customer satisfaction by resolving billing inquiries and disputes promptly.
  • Contributed to policy updates by providing insights into billing challenges and opportunities for improvement.
  • Ensured accurate invoicing by meticulously reviewing and updating customer records and billing information.
  • Conducted regular reviews of billing procedures to identify and implement cost-saving opportunities.
  • Enhanced departmental understanding of regulatory compliance issues related to billing practices.
  • Developed custom billing solutions for complex accounts, ensuring client needs were met with precision.
  • Optimized billing department's digital filing system, improving document retrieval times.
  • Enhanced team productivity by training new staff on billing software and procedures.
  • Reduced processing time for monthly billing cycles, enabling faster invoice delivery to clients.
  • Supported accounts receivable by reconciling billing discrepancies, enhancing financial accuracy.
  • Improved cash flow with timely and accurate billing of services rendered.
  • Assisted in transitioning to new billing system, ensuring seamless changeover with minimal disruptions.
  • Achieved significant reduction in outstanding receivables by implementing effective follow-up strategies on overdue accounts.
  • Streamlined billing processes, reducing errors and enhancing efficiency in document management.
  • Maintained high levels of accuracy in data entry, minimizing discrepancies in billing and customer accounts.
  • Used data entry skills to accurately document and input statements.
  • Responded to customer concerns and questions on daily basis.
  • Generated monthly billing and posting reports for management review.
  • Maintained accurate records of customer payments.
  • Collaborated with customers to resolve disputes.
  • Utilized various software programs to process customer payments.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Created improved filing system to maintain secure client data.
  • Processed vendor and supplier payments on weekly basis.
  • Reconciled accounts receivable to general ledger.
  • Audited and corrected billing and posting documents for accuracy.

Customer Service Representative

City and Borough of Sitka
03.2021 - 01.2022
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Processed orders and returns efficiently, ensuring customer satisfaction with each transaction.
  • Maintained detailed records of customer interactions in CRM software to improve service quality.
  • Collaborated with team members to streamline processes and enhance overall productivity.
  • Trained new staff on company policies, procedures, and customer service best practices.
  • Conducted follow-up calls to ensure resolution of issues and fostered positive customer relationships.
  • Identified recurring issues and proposed solutions to management for improved service delivery.
  • Assisted in developing training materials that enhanced onboarding experience for new hires.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promptly responded to inquiries and requests from prospective customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Trained new personnel regarding company operations, policies and services.
  • Investigated and resolved accounting, service and delivery concerns.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Identified and resolved discrepancies and errors in customer accounts.

Office Administrative Assistant

City and Borough of Sitka
09.2020 - 03.2021
  • Managed scheduling and calendar coordination for executives, ensuring optimal time management.
  • Streamlined office operations by implementing electronic filing systems, enhancing document retrieval efficiency.
  • Assisted in preparing reports and presentations, maintaining high accuracy and attention to detail.
  • Developed and maintained positive relationships with clients and vendors through effective communication strategies.
  • Coordinated travel arrangements and itineraries, optimizing logistics for business trips.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
  • Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
  • Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
  • Reduced errors in documentation by meticulously proofreading and editing written materials.
  • Streamlined office processes by implementing efficient filing and organizational systems.
  • Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
  • Maintained inventory of office supplies and placed orders.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Established administrative work procedures to track staff's daily tasks.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Cruise Representative

Allen Marine Tours
02.2019 - 03.2020
  • Coordinated travel itineraries and schedules for diverse clientele to enhance customer experience.
  • Supported passenger inquiries and concerns, ensuring prompt resolution and satisfaction.
  • Collaborated with onboard staff to facilitate seamless cruise operations and guest services.
  • Implemented feedback mechanisms to gather client insights, driving service enhancements.
  • Trained new representatives on company policies and customer service protocols for efficiency.
  • Monitored booking systems to ensure accuracy in reservations and availability status.
  • Analyzed customer feedback trends to identify areas for service improvement and operational adjustments.
  • Established strong relationships with frequent cruisers through attentive service and genuine interaction, resulting in repeat bookings and increased loyalty.
  • Collaborated with fellow Cruise Representatives to ensure seamless coordination of events and activities throughout each voyage.
  • Kept track of inventory levels for promotional materials distributed during sailings, ordering additional supplies as needed to maintain adequate stock levels consistently.
  • Assisted in organizing special events such as weddings or group gatherings onboard the ship, ensuring a memorable experience for all attendees.
  • Collaborated with travel agents and other industry professionals to promote cruise packages and attract new clientele to the company.
  • Assisted guests with special requests and accommodations, ensuring a memorable and enjoyable cruise experience.
  • Demonstrated exceptional communication skills by effectively addressing large groups of passengers during orientation sessions and onboard announcements.
  • Promoted shore excursions by highlighting unique experiences available at each port of call, increasing participation rates among guests.
  • Maintained comprehensive knowledge of ships'' layouts and services offered to provide accurate information to passengers upon request.
  • Enhanced customer satisfaction by providing exceptional service and personalized assistance during cruise vacations.
  • Conducted informative presentations on various aspects of cruising, such as safety procedures, onboard amenities, and excursion opportunities.
  • Completed detailed post-cruise reports to document highlights of each voyage and identify areas for improvement moving forward.
  • Checked on passengers regularly, verified compliance with safety requirements and identified assistance needs.
  • Provided customers with information on routes, timetables or concourses.
  • Kept close eye on passenger behavior and watched for injuries, illnesses, and disputes.
  • Answered questions regarding flight schedules, travel routes and arrival times.
  • Explained rules to passengers and helped correctly transfer between lines.
  • Partnered with transportation operators to keep bus routes moving on time.

Insurance Verification Specialist

Sitka Community Hospital
03.2018 - 05.2019
  • Conducted thorough insurance verifications to ensure accurate patient coverage and eligibility.
  • Collaborated with healthcare providers to resolve discrepancies in patient information and insurance details.
  • Utilized electronic health record systems to input and track insurance verification data efficiently.
  • Trained new team members on verification processes and best practices for accuracy and compliance.
  • Streamlined verification procedures, reducing turnaround time for approvals by enhancing communication protocols.
  • Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Updated patient records with accurate, current insurance policy information.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Complied with HIPAA guidelines and regulations for confidential patient data.
  • Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
  • Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
  • Assisted patients with understanding personalized insurance coverage and benefits.
  • Demonstrated a high level of professionalism and attention to detail in all aspects of insurance verification specialist role, consistently exceeding performance expectations.
  • Achieved insurance pre-authorizations to enable timely patient procedures.
  • Developed strong relationships with insurance representatives, facilitating smooth communication channels for resolving inquiries or disputes.
  • Reduced errors in billing by accurately maintaining patient records with updated insurance information.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Minimized delays in treatment scheduling by promptly identifying potential coverage issues and working proactively towards their resolution.
  • Supported timely claims processing by submitting accurate and complete documentation to insurance companies.
  • Posted payments to accounts and maintained records.
  • Negotiated payment plans on behalf of clients facing financial hardship, helping them access necessary healthcare services without undue burden.
  • Ensured accuracy in patient insurance information by meticulously verifying details, leading to reduction in claim denials.
  • Facilitated smoother billing operations by accurately entering patient insurance information into system.
  • Streamlined insurance verification process, reducing wait times for patients and medical staff.
  • Enhanced communication between medical staff and insurance companies, leading to more efficient patient care coordination.
  • Enhanced patient satisfaction by providing clear explanations of insurance benefits and coverage.
  • Enhanced patient trust by ensuring personal and sensitive information was handled with confidentiality during verification process.
  • Increased accuracy of insurance verification, ensuring compliance with both provider and insurer requirements.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Registered and verified patient records before triage with most up-to-date information.
  • Processed medical insurance claims and payments.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Received and routed laboratory results to correct clinical staff members.

Education

No Degree - Prerequisites For Nursing

Skagit Valley College
Mount Vernon, WA
04-2017

General Education

Stanwood High School
Stanwood, WA
01-2004

Skills

  • Procurement management
  • Contract drafting
  • Legal compliance
  • Contract pricing
  • Terms and conditions writing
  • Documentation skills
  • Procurement
  • Contract negotiation
  • Vendor relationship management
  • Time management
  • Multitasking
  • Project management
  • Budget management
  • Contract management
  • Track shipments
  • Supplier assessment
  • Vendor management
  • Order processing
  • Problem-solving aptitude
  • Professional demeanor
  • Written communication
  • Time management abilities
  • Professionalism
  • Adaptability and flexibility
  • Teamwork and collaboration
  • Purchasing oversight
  • Purchasing
  • Vendor relations

Timeline

Contracts Manager /Front Office Administrator

City and Borough of Sitka
01.2024 - Current

Utility, Harbor and Municipal Billing Clerk

City and Borough of Sitka
01.2022 - 01.2024

Customer Service Representative

City and Borough of Sitka
03.2021 - 01.2022

Office Administrative Assistant

City and Borough of Sitka
09.2020 - 03.2021

Cruise Representative

Allen Marine Tours
02.2019 - 03.2020

Insurance Verification Specialist

Sitka Community Hospital
03.2018 - 05.2019

No Degree - Prerequisites For Nursing

Skagit Valley College

General Education

Stanwood High School

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Ashley Workman