Ashley Wright
Colorado Springs,CO
Summary
Experienced finance professional with a 9+ year track record of building strong client relationships and overseeing a successful book conversion worth $350 Million. Holds Series 66 and Series 7 licenses as a Registered Client Associate. Committed to delivering exceptional service and maintaining high standards. Strong technical skills in transaction monitoring and market trend analysis complement exceptional problem-solving abilities for ensuring customer retention.
Overview
9
9
years of professional experience
Work History
Registered Client Associate
RBC Wealth Management
Colorado Springs, CO
08.2019 - Current
- Implemented diverse wealth management options to meet client objectives.
- Assisted clients with planning for and funding retirements by utilizing wealth planning tools.
- Developed and deepened relationships with new and existing clients to advance progress and improve business.
- Answered customer questions to maintain high satisfaction levels.
- Served as a key member of the Salesforce Advisory Group, tracking company program progress and pinpointing potential obstacles to success.
- Utilized several different marketing platforms to ensure optimal saturation for prospecting purposes.
- Effectively observed and responded to client account activity, proactively anticipating their needs.
Office Manager and Operations Lead
EQIS Capital Management
Nashville, TN
04.2016 - 11.2017
- Managed a team of seven Operation specialists at multiple sites.
- Achieved proficient procedures of operation while motivating the team to consistently provide a high level of customer service and quality work.
- Sought out by executive leadership to oversee an entire remote location of employees.
- Spearheaded recruitment, interviewing, and onboarding of new team members.
- Served as a mentor and coach by sharing knowledge and skills, while providing the proper tools to ensure each team member's success.
- Implemented regular performance feedback, a voice of customer comments, and development opportunities for each processor.
- Offered feedback to executive-level management on the effectiveness of strategies, procedures, and initiatives.
Operations Project Assistant
EQIS Capital Management
Nashville, TN
10.2015 - 04.2016
- Oversaw the entire Operations division ensuring that operations deliverables were completed consistently and on time and that they met quality standards
- Monitored team progress and enforced deadlines
- Partnered with the Vice President of Operations to address inconsistencies in information provided by the Client Services team
- Designed a resource for all team members to reference in order to provide consistent and accurate information
- Collaborated with cross-functional teams to restructure the training programs externally and internally
- Point person for escalated cases that involved extensive research and direct communication with the clients
- Awarded 'Most Innovated Team Member of 2016'.
Account Administrator
EQIS Capital Management
04.2015 - 10.2015
- Collaborated with a team of nine Account Administrators to efficiently process client-directed requests on accounts while maintaining a high level of accuracy
- Effectively worked cross-functionally with peers, team and external groups
- Adapted quickly to changes in workflow and priorities embracing a dynamic environment
- Accurately processed an average of twenty accounts a day for new client's retirement and investment accounts
- Provided timely, complete, knowledgeable and responsive communications regarding requests that are not in good order
- Diligently took the extra step to ensure satisfaction by providing accurate information and immense attention to detail
- Established a new standard of customer service by taking initiative directly with our financial advisors to ensure a quicker processing time
- Attained a book conversion of over $50 Million by building rapport and trust with financial advisors as I walked them through every step of the process.
Education
Business Marketing -
Metropolitan State University of Denver
Denver, CO01.2014
Skills
- Customer Service
- Polished communication skills
- Quality Assurance
- Critical Decision Making
- CRM Software
- Account Maintenance
- Financial Transactions
- Time Management
- Attention to Detail
- Self-directed
- Process implementation
- Efficient
References
Will Provide Upon Request
Additionalworkexperience
Available Upon Request
Timeline
Registered Client Associate
RBC Wealth Management
08.2019 - Current
Office Manager and Operations Lead
EQIS Capital Management
04.2016 - 11.2017
Operations Project Assistant
EQIS Capital Management
10.2015 - 04.2016
Account Administrator
EQIS Capital Management
04.2015 - 10.2015
Business Marketing -
Metropolitan State University of Denver