Ashley Wright

• Schedule reservations, manage booking requests, and conduct screenings for prospective rental tenants.

• Utilize Salesforce to organize guest communications, track occupancy rates, manage maintenance requests, and automate follow-ups.

• Respond promptly to guest inquiries, providing detailed information on the property, amenities, and local attractions.

• Create and optimize social media property listings with high-quality photos, accurate descriptions, and pricing.

• Oversee regular maintenance, cleaning, and repairs to ensure a welcoming and clean environment for guests.

• Managing an online health product retail store with annual sales exceeding $100,000.

• Handle order processing, packaging, and shipping logistics to ensure timely delivery.

• Monitor inventory levels, restock products, and implement effective inventory management.

• Deliver outstanding client services, aligning products and services to meet client goals and exceed expectations.

• Collaborated with technical and billing teams to escalate and resolve complex issues for business clients in a high-volume call center environment.

• Efficiently addressed concerns related to service quality, coverage, and network performance, ensuring timely and effective resolutions.

• Guided business clients through account setup, updates, and device upgrades, enhancing service satisfaction.

• Resolved billing inquiries, clarified charges, and facilitated payments, ensuring accuracy and transparency.