Ashley Wright
Philadelphia,PA
Summary
Experienced and dedicated customer service professional with extensive experience in the customer service industry. Strong team player with an outgoing, positive demeanor and proven skills in building rapport with clients. Motivated to ensure customer satisfaction and contribute to company success. Specializing in quality, speed, and process optimization. Articulate, energetic, and results-oriented with a strong passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Line Cook
AVI Foodsystems, Inc
01.2022 - Current
- Ensured adherence to dietary requirements and quality standards in recipe execution.
- Ensured accurate portioning of meals onto serving platters.
- Coordinated timely delivery of meals to patient rooms.
- Handled pre-cooking procedures including portioning produce and marinades for recipes.
- Prepare soups and stocks following designated recipes.
- Conducted food rotation activities promptly to prevent spoilage.
Patient Service Representative
Presbyterian Medical Center
10.2016 - 03.2022
- Manage over 100 Customer calls per day
- Established communication 'scripts' when handling different topics
- Identify Patients needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships
- Help Patients every day by approaching conversations with positive attitude and focus on Patients satisfaction
Home Health Caregiver
Excel Home Care
01.2018 - 01.2021
- Administered medicine for current condition
- Engaged in housekeeping, assessment of home safety, and scheduling planning for postoperative patients returning home
- Assisted patient in changing, dressing, and exercising
- Cooked meals and assisted patient with eating tasks to support healthy nutrition
- Ran errands for customers, including shopping, and picking up other necessities
- Reported any unusual or urgent circumstances in patients' condition or environment immediately to Excel
- Provided transportation, managing and scheduling appointments
Department Manager
Walmart
05.2015 - 02.2019
- Ensuring proper training of all of store's associates in designated area
- Make sure workers adhere to company's policies at all times
- Fostering positive work environment by leading by example
- Working to resolve customer care complaints
- Growing department sales and meeting performance goals
- Conducting interviews to meet staffing demands for area
- Price changes
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction
- Managed overstocking, restocking and inventory control procedures during shift
- Communicated with managers of other departments to maintain transparency
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands
- Rotated merchandise and displays to feature new products and promotions
- Managed 10 employers
Wheelchair Coordinator
Prime Flight Aviation
01.2013 - 05.2015
- Assigned agents the task of escorting passengers from ticket counter to gates.
- Inform team about flights within range through walkie talkie.
- Managed chair counts for arriving and departing flights.
- Informed agents to arrange their gates.
- Developed strong professional connections with coworkers, leadership, and clientele through ongoing dialogue.
- Managed over 25 wheelchair agent
Education
High school diploma -
South Philadelphia High School
Philadelphia, PA06.2012
Skills
- Call center operations
- Written and oral communication
- Microsoft Office
- Route dispatch
- First aid and safety
- Patient care
- Computer skills
- Good telephone etiquette
- Good listening skills
- Sales and marketing
- Scheduling
- Appointment Scheduling
- Patient Assistance
- Gluten-Free Baking
- Knowledge Of Doughs
- Food Preparation
- Kitchen Experience
- Cooking
Certification
First Aid Certification
Timeline
Line Cook
AVI Foodsystems, Inc
01.2022 - Current
Home Health Caregiver
Excel Home Care
01.2018 - 01.2021
Patient Service Representative
Presbyterian Medical Center
10.2016 - 03.2022
Department Manager
Walmart
05.2015 - 02.2019
Wheelchair Coordinator
Prime Flight Aviation
01.2013 - 05.2015
High school diploma -
South Philadelphia High School
First Aid Certification
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