Ashley Wright
Bradenton,FL
Summary
Adept at elevating guest experiences, I honed my skills in high-volume dining at SteakHouse63, mastering POS operations and leading by example in customer service excellence. My blend of effective sales techniques and a strong work ethic resulted in consistently positive feedback and a notable increase in upselling success.
Overview
18
18
years of professional experience
Work History
Server
SteakHouse63
01.2020 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Cosmopolitan Grill
01.2011 - 12.2019
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Server
Bubbas
01.2007 - 02.2010
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Cosmology Liscense - Hair And Color, Microblading, Eyelashes
Paul Mitchell The School
Fort Myers, FL12.2010
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Safe food handling
- High volume dining
- Team collaboration
- Sales techniques
- Suggestive selling
- Point of sale operation
- Food sales and promotion
Timeline
Server
SteakHouse63
01.2020 - 11.2024
Server
Cosmopolitan Grill
01.2011 - 12.2019
Server
Bubbas
01.2007 - 02.2010
Cosmology Liscense - Hair And Color, Microblading, Eyelashes
Paul Mitchell The School