Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Wright

Memphis,TN

Summary

A customer service representative who is passionate about working with customers to resolve their concerns and problems: I am a Customer Service Representative with top-notch skills in oral and written communication and active listening.


Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships with my customers.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Amazon
08.2023 - 03.2025
  • Responded to customer requests for products, services, and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Arise Virtual Solutions Customer Service
05.2018 - 02.2023

School Cafeteria Worker

Shelby County Schools
07.2011 - 04.2017
  • Performed regular inspections of work areas and food deliveries.
  • Received and stored incoming supplies according to procedures.
  • Prepared ingredients and recipe components ahead of time.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Tracked meal purchases and accepted payments at cash register.
  • Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
  • Cleaned and sanitized surfaces, tools, and equipment.
  • Served food consistently and in healthy portions.

Education

Associate of Applied Science - Business

Bethel University
05.2019

Diploma -

Oakhaven High School
05.2007

Skills

  • Answering customers’ questions about products that they bought or the service provided to them
  • Comfort with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Check to ensure that appropriate changes were made to resolve customers’ problems
  • High customer service and interpersonal skills
  • I am a highly focused and industrious School Cafeteria Worker with an excellent work ethic and school service record Adept to handle a high number of physical kitchen tasks with speed and accuracy
  • Skilled at maintaining cordial and professional relationships with colleagues, managers, and students
  • A variety of school and lunchroom work experience
  • Excellent knowledge of the traditional school lunch program’s functioning and mission
  • Strong and accurate record-keeping skills
  • Exceptional ability to maintain good relationships with coworkers, students and supervisors
  • Superior skills in operating cafeteria equipment
  • Complaint resolution
  • Scheduling
  • Active listening

Timeline

Customer Service Representative

Amazon
08.2023 - 03.2025

Arise Virtual Solutions Customer Service
05.2018 - 02.2023

School Cafeteria Worker

Shelby County Schools
07.2011 - 04.2017

Associate of Applied Science - Business

Bethel University

Diploma -

Oakhaven High School