Ashley Wright
Painted Post,NY
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
Work History
Construction Associate
Home Depot
07.2025 - 08.2025
- Maintained safe working environment by identifying and correcting potential safety concerns and hazards.
- Operated equipment according to specifications and in alignment with designated safety standards.
- Used variety of hand and power tools to complete tasks.
- Cleaned and maintained tools, equipment and worksites.
- Loaded and unloaded materials onto trucks and trailers.
Pro Sales Associate
Lowes Home Improvement
05.2024 - 12.2024
- Drove sales growth by consistently participating in ongoing training and professional development opportunities to hone skills and stay current on industry trends.
- Enhanced client retention rates through personalized follow-up communications and relationship-building initiatives.
- Increased sales revenue by establishing strong rapport with clients and identifying their specific needs.
- Navigated complex negotiations confidently, securing favorable terms for both company and customers alike.
- Promoted products and services using upselling and other sales strategies.
Customer Service Writer
Kenworth Northeast
04.2023 - 04.2024
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Delivered exceptional service for customers through active listening and empathetic communication.
- Reduced response times by implementing efficient ticketing systems for tracking and prioritizing support requests.
- Developed comprehensive product knowledge to provide accurate information and expert advice to customers during interactions.
- Exceeded performance goals consistently while maintaining high levels of professionalism under pressure situations.
- Managed high call volume, ensuring timely responses to customer concerns and maintaining a professional demeanor.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Managed timely and effective replacement of damaged or missing products.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Project Estimator
Adecco
11.2022 - 03.2023
- Delivered accurate estimates within tight deadlines by utilizing effective time management skills and prioritizing tasks effectively.
- Conducted post-project evaluations to determine areas for improvement in future estimations.
- Developed strong relationships with suppliers, resulting in better pricing on materials without compromising quality.
- Evaluated subcontractor bids to ensure accurate pricing and scope inclusion for each project.
- Increased project accuracy by thoroughly reviewing proposals, blueprints, and specifications.
- Strengthened team collaboration with clear communication regarding project requirements, expectations, and goals.
Sales Associate
Jay Carpet One
07.2022 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Estimator
Southern Tier Custom Fabricators
10.2021 - 07.2022
- Reviewed job specifications to completely understand what project entailed.
- Determined material and labor requirements and costs to complete job within anticipated timeframes.
- Established strong relationships with clients through clear communication and prompt responses to inquiries.
- Contributed to team objectives in fast-paced environment.
Bath & Kitchen Design Specialist
Corning Building Company
03.2021 - 10.2021
- Developed comprehensive project proposals, outlining design concepts, materials selection, cost estimates, and timelines for project completion.
- Maximized space utilization in small kitchens by integrating multi-functional storage units into the overall design concept.
- Continuously updated knowledge of industry trends, incorporating innovative design elements into client projects where appropriate.
- Provided exceptional customer service, addressing client concerns and making necessary adjustments to designs as needed.
- Increased sales revenue by upselling premium materials and value-added services like installation support or extended warranties on appliances.
- Enhanced kitchen functionality by designing custom layouts tailored to clients'' needs and preferences.
Project Estimator
Evans Roofing Company
01.2013 - 03.2021
- Increased bid success rate by developing a thorough understanding of client needs during pre-bid meetings.
- Delivered accurate estimates within tight deadlines by utilizing effective time management skills and prioritizing tasks effectively.
- Developed strong relationships with suppliers, resulting in better pricing on materials without compromising quality.
- Reduced discrepancies in project estimates by collaborating closely with architects, engineers, and clients.
- Strengthened team collaboration with clear communication regarding project requirements, expectations, and goals.
- Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
- Identified areas for cost saving to help increase profitability and lower client costs.
Sales Associate
Lowes Home Improvement
06.2006 - 09.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Bachelor Of Applied Science - Architectural Technology
Alfred State College
Alfred, NY05.2009
Associates In Applied Science - Architecture Design And Drafting
Finger Lakes Community College
Canandaigua, NY05.2006
Skills
- Cross-functional teamwork
- Prioritization and scheduling
- Meticulous attention to detail
- Effective problem resolution
- Proficient in handling multiple priorities
- Customer service excellence
- Clear interpersonal communication
- Adaptability to change
- Product knowledge
- Bid preparation
- Construction documentation
- Concept development
Timeline
Construction Associate
Home Depot
07.2025 - 08.2025
Pro Sales Associate
Lowes Home Improvement
05.2024 - 12.2024
Customer Service Writer
Kenworth Northeast
04.2023 - 04.2024
Project Estimator
Adecco
11.2022 - 03.2023
Sales Associate
Jay Carpet One
07.2022 - 11.2022
Sales Estimator
Southern Tier Custom Fabricators
10.2021 - 07.2022
Bath & Kitchen Design Specialist
Corning Building Company
03.2021 - 10.2021
Project Estimator
Evans Roofing Company
01.2013 - 03.2021
Sales Associate
Lowes Home Improvement
06.2006 - 09.2012
Associates In Applied Science - Architecture Design And Drafting
Finger Lakes Community College
Bachelor Of Applied Science - Architectural Technology
Alfred State College
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