Ashley Wrobel
Manitowoc,WI
Summary
Exceptional customer service and investigating with fifteen years in the Financial Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
15
15
years of professional experience
Work History
Financial Crimes and Fraud - Fraud Specialist
Aspiration Partners
01.2022 - 03.2023
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Handle identity theft, account takeover, compromised account and anti-money laundering cases.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Collected, analyzed and interpreted information, documentation and physical evidence associated with investigations.
Banking Operations Specialist II
Investors Community Bank
11.2008 - 12.2021
- Performs tasks accurately and timely in a deadline driven, fast-paced environment
- Exposure to large and high-risk transactions
- Offers friendly and efficient service to all customers
- Demonstrates respect, friendliness and willingness to help wherever needed
- Maintains excellent attendance record, consistently arriving to work on time
- Processing and verifying items related to electronic banking but not limited to, Domestic and International wire transfers and tax payments, ACH, cash letters, online banking, debit cards, exception item processing, account adjustments/errors, return items, fraudulent transactions, overdraft processing, bank account reconciliations, training/mentoring new employees, procedure writing, gathering and assist with electronic banking audits.
- Able to accommodate reading documents, detailed work, problem-solving, customer contact, reasoning, verbal communication, stress and multi-tasking.
- Communicates with customers through a high volume of emails, telephone calls, instant messages, chat services, notices and letters using professional business etiquette.
- Ensures that all duties are performed in accordance with banking compliance regulations, processes, and procedures.
- Works with other areas in the bank to ensure integrated compliance where necessary.
Teller
Shipbuilders Credit Union
11.2007 - 11.2008
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Handled various accounting transactions.
- Balanced and filled ATM machine
- Processed cash audits
Education
Diploma -
Roncalli High School
Manitowoc, WI05.2004
Skills
- Customer Service
- Collaborative Team Player
- Highly Professional
- Computer Skills
- Verbal and written
- Communication
- Multitasking and Prioritization
- Organizational Skills
- Detail Oriented
- Tracking and Documentation
- Active Listening
- Error Detection
- Technical Troubleshooting
- Issue and Resolution Tracking
- Time Management
- Problem Solving
- Fraud Patterns
- Fraud Prevention and Detection
- Crime Prevention
Additional Information
- Worked remotely from home for over three years.
Timeline
Financial Crimes and Fraud - Fraud Specialist
Aspiration Partners
01.2022 - 03.2023
Banking Operations Specialist II
Investors Community Bank
11.2008 - 12.2021
Teller
Shipbuilders Credit Union
11.2007 - 11.2008
Diploma -
Roncalli High School