Summary
Overview
Work History
Education
Skills
Certifications Courses
References
Timeline
Generic

ASHLEY WYATT

Atlanta

Summary

Results-driven operations and customer success professional with 10+ years of experience across supply chain management, sales coordination, and client advocacy. Proven track record of optimizing processes, strengthening customer relationships, and driving cross-functional collaboration to improve service levels and business outcomes.

Overview

15
15
years of professional experience

Work History

OPERATIONS ANALYST

EXPEDITORS
Atlanta
08.2021 - Current
  • Collaborated with internal teams and external partners to build consensus forecasts using SAP, Excel, and Google Sheets.
  • Led monthly forecast review meetings with stakeholders to assess forecast accuracy, uncover demand trends, and mitigate risks to sales and service levels.
  • Conducted root cause analysis on forecast variances; implemented corrective actions that improved forecast accuracy.
  • Strengthened customer relationships to better understand business needs and enhance supply chain responsiveness, resulting in improved alignment between demand and inventory plans.
  • Communicated forecast trends and risk factors to internal and external teams, ensuring proactive responses to potential supply chain disruptions, and maintaining over 97% service level adherence.

INTERMODAL FLEET MANAGER

J.B. HUNT
Lithia Springs
11.2018 - 08.2021
  • Led recruitment, training, and development of 30+ team members across Southeast and West regions, increasing team productivity by 25% and reducing turnover by 18%.
  • Oversaw fleet operations including vehicle inventory, maintenance scheduling, and route optimization, contributing to a 98% on-time delivery rate and improved customer satisfaction.
  • Created executive-level presentations in PowerPoint on safety performance, retention metrics, and P&L insights to inform strategic decisions.
  • Implemented new safety protocols and facilitated regular training sessions, reducing incident rates and promoting a culture of accountability and compliance.
  • Represented the company at industry conferences and workshops, integrating best practices into daily operations and enhancing team performance benchmarks.

CARRIER SALES COORDINATOR

J.B. HUNT
Atlanta
03.2017 - 11.2018
  • Developed and closed new vendor and carrier contracts, generating constant revenue within a single fiscal year through strategic sourcing and negotiation.
  • Managed the end-to-end sales cycle, including prospecting, qualifying, cold calling, and pipeline development, to support long-term revenue growth initiatives.
  • Negotiated pricing and service-level agreements with carriers to meet margin targets, and ensure delivery performance expectations.
  • Built and maintained strong relationships with vendors and clients, delivering personalized customer support, and achieving a 98% client satisfaction rating.
  • Partnered with internal operations, logistics, and finance teams to ensure seamless execution of contracted services, and resolve issues promptly.

TRANSPORTATION REPRESENTATIVE

J.B. HUNT
Lowell
02.2015 - 03.2017
  • Reviewed and filed paperwork related to transportation schedules and cost
  • Ensured smooth operations by creating SOPs for customers to support after hours team.

TRANSPORTATION SPECIALIST

J.B. HUNT
Lowell
07.2014 - 02.2015

CUSTOMER SERVICE MANAGER

TARGET
Fayetteville
01.2011 - 07.2014
  • Managed customer service team of 25+ to ensure excellent customer satisfaction.
  • Resolved customer complaints promptly and efficiently.
  • Implemented new customer service strategies to improve response time.
  • Trained and coached new team members to provide exceptional customer service.
  • Collaborated with other departments to enhance overall customer experience.

Education

Some College (No Degree) - Psychology

University of Arkansas
Fayetteville, AR

Skills

  • Microsoft Excel (advanced)
  • Google Sheets
  • SAP
  • Customer Advocacy
  • Stakeholder Engagement
  • Account & Vendor Management
  • Cross-Functional Collaboration
  • Written & Verbal Communication

Certifications Courses

Cybersecurity Professional Certificate, Currently enrolled

References

References available upon request.

Timeline

OPERATIONS ANALYST

EXPEDITORS
08.2021 - Current

INTERMODAL FLEET MANAGER

J.B. HUNT
11.2018 - 08.2021

CARRIER SALES COORDINATOR

J.B. HUNT
03.2017 - 11.2018

TRANSPORTATION REPRESENTATIVE

J.B. HUNT
02.2015 - 03.2017

TRANSPORTATION SPECIALIST

J.B. HUNT
07.2014 - 02.2015

CUSTOMER SERVICE MANAGER

TARGET
01.2011 - 07.2014

Some College (No Degree) - Psychology

University of Arkansas

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