Ashley Wynne
Dublin,GA
Summary
Dynamic professional excelling in customer support and data entry proficiency. Expert in managing high-stress situations, showcasing exceptional problem-solving and communication skills. Achieved increased customer loyalty through empathetic service and meticulous attention to detail, driving positive outcomes in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Non - Clinical Intake Representative
EviCore Healthcare
10.2023 - 07.2024
- Communicate with callers from doctors' offices, hospitals, health care representatives, members ect.
- Professionally deliver high - quality customer service in written, verbal and electronic communication.
- Responsible for processing pre- certification request for radiology, cardiology, oncology, pain management and lab services, focusing on non clinical screening processes.
- Gathering and entering accurate information, researching and resolving issues.
- Assist patients calling in to check status, as well as work with the clinical staff and being able to transfer calls that require clinical review.
- Knowledgeable of Medical Terminology and Current Procedural Terminology (CPT Codes).
Customer Service Representative
Goolsby Financial Corporation
12.2021 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Receptionist
Terry’s Electronics
02.2012 - 08.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
GED -
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Problem - Solving
- Communication
- Attention to detail
Timeline
Non - Clinical Intake Representative - EviCore Healthcare
10.2023 - 07.2024
Customer Service Representative - Goolsby Financial Corporation
12.2021 - 09.2023
Receptionist - Terry’s Electronics
02.2012 - 08.2021
Heart of Georgia Technical College - GED,