Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ashley Wythe

Houston,TX

Summary

Dynamic Senior Credit and Collections Manager with proven expertise in risk assessment and process improvement. Achieved a 10% reduction in DSO while enhancing collections efficiency through strategic initiatives. Exceptional organization and critical thinking skills fostered strong customer relationships, driving timely payments and optimizing cash flow. Proficient in Excel and ERP systems.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Senior Credit and Collections Manager

BDP International
09.2012 - Current
  • Led a team of 15 credit and collections professionals, overseeing a portfolio of $200M+ and on average 1M invoices annually in accounts receivable.
  • Streamlined order-to-cash processes, reducing DSO by 10% and improving cash flow
  • Improved overall collections efficiency by implementing strategic collection processes, tools and technology.
  • Collaborated with cross-functional teams to integrate credit insights into onboarding processes, enhancing decision-making and mitigating potential risks
  • Conducted in-depth credit assessments for global customer onboarding, integrating Dun & Bradstreet (D&B) data, audited financial statements, and profitability analyses to evaluate creditworthiness and associated risks
  • Implemented a streamlined process for writing off bad debts, adhering to company guidelines and regulatory requirements, and ensuring accurate financial reporting
  • Managed collections efforts for large accounts, negotiating payment terms, and collaborating with legal teams when necessary to recover outstanding balances.
  • Developed and maintained strong relationships with customers to facilitate timely payments and resolve disputes effectively
  • Utilized ERP systems (Microsoft Dynamics AX, Oracle Fusion) and advanced Excel skills to generate reports, analyze data, and present findings to leadership
  • Monitored and reported on key performance indicators (KPIs) such as Days Sales Outstanding (DSO), bad debt ratios, and cash flow, implementing strategies to improve financial performance.

Office Manager

Serna Insurance Agency
08.2007 - 09.2012
  • Managed daily office operations, overseeing a team of 25 employees, including scheduling, timekeeping, training, and payroll processing, ensuring smooth and efficient office functionality.AiResume
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records in compliance with industry standards.
  • Processed accounts payable, ensuring timely payments to vendors and other insurance companies, and managed refunds and write-off approvals to maintain financial accuracy.
  • Coordinated monthly commission payouts for agents, ensuring accurate and timely compensation in alignment with company policies.
  • Collaborated with sales representatives from various insurance providers, facilitating meetings to strengthen relationships and enhance service offerings.
  • Directed marketing initiatives, overseeing the marketing budget and implementing strategies such as annual fundraising events, including golf tournaments and community booths, to support local engagement.
  • Managed office inventory, overseeing ordering, requisitions, stocking, and shipment receiving to ensure adequate supply levels and operational readiness.

Education

High School Diploma -

Humble High School
Humble, TX

Skills

  • Risk assessment capabilities
  • Past due balance management
  • Customer service management
  • Exceptional organization
  • Critical thinking
  • Proficient in Excel
  • Process improvement
  • Financial reporting

Certification

Certified International Credit Professional (CICP) – FCIB Global

Timeline

Senior Credit and Collections Manager

BDP International
09.2012 - Current

Office Manager

Serna Insurance Agency
08.2007 - 09.2012

High School Diploma -

Humble High School

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Ashley Wythe