Ashley Yap
Whittier,CA
Summary
Driven and compassionate professional with extensive experience in customer service and guest relations, notably at AutoZone and Sonder. Excelled in enhancing customer satisfaction through effective communication and problem-solving skills. Demonstrated ability to manage multiple tasks efficiently, with a proven record of improving guest experience by leveraging insights and teamwork.
Overview
2
2
years of professional experience
Work History
Customer Service Sales Representative
AutoZone
08.2024 - Current
- Customer Interaction: Provide exceptional customer service by greeting customers, assisting with product selection, and answering questions.
- Sales Support: Assist customers in finding automotive parts and accessories, and upsell related products when appropriate.
- Inventory Management: Help maintain the store’s inventory by restocking shelves, organizing products, and conducting regular inventory counts.
- Cash Register Operations: Handle cash transactions, process returns, and manage customer payments accurately.
- Technical Assistance: Offer guidance on installation and use of automotive products, and may help with diagnosing vehicle issues.
- Store Maintenance: Ensure the store is clean, organized, and well-maintained, adhering to company policies and safety standards.
Guest Experience Specialist
Sonder
08.2022 - 07.2024
- Guest Interaction: Serve as the primary point of contact for guests before, during, and after their stay, ensuring they receive top-notch service and support.
- Check-in/Check-out: Facilitate smooth check-in and check-out processes, providing guests with all necessary information about their stay.
- Issue Resolution: Quickly address and resolve guest complaints and issues, maintaining a positive and welcoming atmosphere.
- Feedback Collection: Gather guest feedback through surveys and conversations, using insights to enhance the guest experience.
- Communication: Collaborate with internal teams (housekeeping, maintenance, etc.) to ensure that guest needs are met promptly and effectively.
- Local Insights: Provide guests with recommendations for local attractions, dining, and activities to enrich their stay.
- Administrative Tasks: Maintain accurate records of guest interactions and follow-up on any unresolved issues.
Education
Certified Nurse Assistant - Certified Nurse Assistant
Regan Career Institute
El Monte, CA09-2024
Skills
- Patient Care: Understanding how to assist with daily activities like bathing, dressing, and feeding
- Communication: Effectively communicating with patients, families, and healthcare teams
- Compassion and Empathy: Providing emotional support and understanding patients’ needs
- Observation: Monitoring patients' conditions and reporting changes accurately
- Basic Medical Knowledge: Understanding basic medical terminology and procedures
- Time Management: Prioritizing tasks to provide timely care to multiple patients
- Physical Stamina: Being able to lift, move, or assist patients as needed
- Teamwork: Collaborating with nurses and other healthcare professionals
- Problem-Solving: Addressing issues that arise during patient care efficiently
- Record Keeping: Accurately documenting patient information and care provided
- Goal-Oriented
- Call center experience
- Incoming Call Management
- Customer Complaint Resolution
Timeline
Customer Service Sales Representative
AutoZone
08.2024 - Current
Guest Experience Specialist
Sonder
08.2022 - 07.2024
Certified Nurse Assistant - Certified Nurse Assistant
Regan Career Institute