Ashley Yoakam
Lima,OH
Summary
Passionate manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Assistant Manager of Customer Operations
Gap Inc, Old Navy
08.2023 - Current
- Assisting the General Manager by handling all of the recruiting, and training of the team
- Scheduling of associates
- Coaching and development of the team
- Overseeing the floor while observing associates selling behaviors, as well as checking in with all customers to ensure a pleasant store visit
- Opening/Closing procedures
- Leader of loyalty
Assistant Manager
Maurices
12.2020 - 06.2023
- Assisted Store Leader with interviewing and onboarding
- Associates scheduling
- Became an expert at styling one on one with our customers
- Coaching and development
- Built relationships with our customers.
Education
BBA - Business Administration And Management
Indiana University - Purdue University Fort Wayne
Fort Wayne, IN11.2027
Skills
Merchandising
Customer Relations
Team development
Product knowledge
Inventory and ordering
Decision making
Social media and marketing
Leader
Timeline
Assistant Manager of Customer Operations
Gap Inc, Old Navy
08.2023 - Current
Assistant Manager
Maurices
12.2020 - 06.2023
BBA - Business Administration And Management
Indiana University - Purdue University Fort Wayne