Ashley Yorio
Verona,PA
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Versatile and results-driven with a robust background. Skilled in business development and insurance verification, adept at multitasking and organization.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Coordinator Complaint Appeals
Aetna, A CVS Health
11.2022 - Current
- Acted as departmental resource on appeal matters.
- Created, composed and maintained appeal response templates as needed.
- Provided excellent customer service to patients and medical staff.
- Used job-related software to complete daily tasks.
Benefit Verification Specialist
CVS Specialty Pharmacy
10.2020 - 10.2022
- Provided exceptional customer service by addressing patient concerns regarding coverage and out-of-pocket expenses.
- Managed high-volume caseloads while maintaining strict deadlines for completing benefit verifications and authorizations.
- Ensured compliance with HIPAA regulations during all aspects of benefit verification process, protecting patient privacy.
- Improved patient satisfaction by accurately verifying benefits and providing timely responses to inquiries.
- Collaborated with cross-functional teams to address discrepancies in patient information, ensuring accurate billing and reimbursement.
- Worked on Special Project's within my team
Retail Sales Associate
Visionworks
02.2020 - 10.2020
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Verified insurance coverage
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Performed pretest
Assistant General Manager
Scene75 Entertainment Centers
05.2018 - 01.2020
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Acted as Business Development Manager for months
Real Estate Agent/Property Manager
GPRES Property Management
04.2016 - 05.2018
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Team Member
Zone 28
08.2006 - 01.2016
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Cross trained in different areas, and received supervisor training.
- Trained new employees.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
Associate of Arts - Criminal Justice, Social Work
Community College of Allegheny County
Pittsburgh, PASkills
- Customer Service
- Data Entry
- Relationship Building
- CRM Software
- Insurance Verification
- Multitasking and Organization
- Microsoft Office
- Business Development
- Cross-Functional Collaboration
Certification
- Licensed Real Estate Agent - April 2016- May 2018
References
Susan Kozak
GPRES
724-355-1477
Jeanne Crichlow
Scene75 Entertainment Center
412-298-6607
Eleanor McManus
Aetna
856-505-7503
Talor Davidson
CVS Health
814-558-0828
Beau V
Zone 28
412-370-1653
Timeline
Coordinator Complaint Appeals
Aetna, A CVS Health
11.2022 - Current
Benefit Verification Specialist
CVS Specialty Pharmacy
10.2020 - 10.2022
Retail Sales Associate
Visionworks
02.2020 - 10.2020
Assistant General Manager
Scene75 Entertainment Centers
05.2018 - 01.2020
Real Estate Agent/Property Manager
GPRES Property Management
04.2016 - 05.2018
Team Member
Zone 28
08.2006 - 01.2016
Associate of Arts - Criminal Justice, Social Work
Community College of Allegheny County