Ashley Young
Colorado Springs,CO
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Manager
T-Mobile
10.2022 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
EMT-P
St. Clare's Hospital
02.2021 - 04.2023
- Improved patient care by providing timely and accurate pre-hospital assessments and interventions.
- Enhanced team efficiency by effectively communicating with fellow EMTs, paramedics, and other healthcare professionals.
- Ensured patient safety during transport by adhering to strict protocols and guidelines.
- Contributed to a high standard of care by maintaining up-to-date certifications and training in emergency medical services.
- Demonstrated strong decision-making skills while prioritizing tasks in high-pressure situations.
- Increased patient satisfaction by demonstrating empathy, active listening, and effective communication techniques.
- Assisted in streamlining operations by maintaining accurate inventory of medical supplies and equipment on the ambulance.
- Maintained detailed documentation of patient assessments, treatments provided, and transportation information for each call attended to.
- Exhibited exceptional leadership skills when coordinating with first responders on complex scenes involving multiple patients or hazardous conditions.
- Ensured compliance with state regulations by consistently following established treatment protocols.
- Mitigated potential hazards at accident scenes using appropriate extrication techniques while ensuring the safety of all individuals involved.
- Supported quality improvement initiatives within the organization through regular participation in case reviews and continuing education opportunities.
- Provided CPR and used automated external defibrillators (AEDs) to revive patients in cardiac arrest.
Manager of Operations
Realty Search
08.2007 - 10.2022
- Streamlined operational processes by implementing efficient workflow management strategies.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Managed cross-functional teams for successful project completion and timely delivery.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
- Enhanced client satisfaction by delivering innovative and functional interior design solutions.
- Selected and sourced materials, furniture, and accessories for aesthetically pleasing spaces.
- Presented compelling design proposals to clients, securing new projects and repeat business.
- Conducted site visits and meetings with clients to gather necessary information for successful project execution.
- Optimized spatial planning for improved workflow efficiency in commercial interiors.
- Balanced aesthetics with functionality by choosing appropriate materials, finishes, and furnishings that met client needs.
- Provided exceptional customer service throughout the entire design process, ensuring timely communication with clients at all stages.
- Stayed up-to-date on industry developments by attending trade shows, workshops, networking events, maintaining professional certifications consistently honing expertise in the field.
- Transformed outdated living spaces into modern environments that reflected current trends while adhering to clients'' preferences.
- Coordinated installations of fixtures, furniture, artwork ensuring proper placement alignment within each space according plan specifications.
- Developed space planning concepts, color palette selections, and textile presentations.
- Illustrated visual concepts during client presentations through detailed plans and sketches.
- Participated in furniture selection and documentation of specifications.
- Transformed uninspiring areas into warm and inviting living spaces using various lighting fixtures, materials, and products.
- Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
- Led interior design across conceptual, schematic, design development, and construction document phases.
EMT
St. Luke’s Hospital
12.2012 - 05.2019
- Improved patient care by efficiently assessing and stabilizing patients during medical emergencies.
- Enhanced team performance by effectively collaborating with paramedics, nurses, and physicians in high-pressure situations.
- Reduced response times by accurately navigating emergency vehicles to scenes of accidents and medical crises.
- Ensured patient safety by properly utilizing immobilization devices and administering appropriate treatments.
- Updated professional knowledge through continuous training and education programs, enhancing overall service quality.
- Managed inventory of medical supplies, ensuring adequate stock levels for effective emergency response.
- Increased patient comfort during transport by providing compassionate care and addressing individual needs.
- Demonstrated strong decision-making abilities in determining the most appropriate course of action for each unique situation encountered in the field.
- Safeguarded public health by promptly reporting potential outbreaks or patterns of illness observed during call responses.
- Upheld legal compliance standards by adhering to established protocols regarding documentation, treatment procedures, and communication practices within the EMS system.
- Supported fellow EMTs through active participation in shift debriefings, discussing challenges faced during calls to foster collective learning experiences.
- Strengthened relationships between EMS providers and local hospitals with clear communication channels aimed at enhancing patient outcomes.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Responded to 911 calls for medical emergencies.
Education
Bachelor of Arts - Business Management
Pikes Peak College
Colorado Springs 12.2025
Associate of Science - Paramedic
Percom
Abilene, TX05.2019
Associate of Science - EMT
Rapid EMT
St Louis, MO05.2014
Skills
- Strategic Planning
- Business Development
- Business Administration
- Financial Management
- Workforce Management
- Expense Tracking
- Policy Implementation
- Operations Management
- Performance Management
- Staff Development
- Contract Management
- Expectation Setting
- Customer Relationship Management (CRM)
- Performance Evaluations
- Complex Problem-Solving
- Business Planning
- Team Leadership
- Time Management
- Staff Management
- Problem Solving
- Conflict Resolution
- Quality Assurance
- Decision Making
- Staff Training and Development
- Data Analysis
- Customer Service
- Schedule Management
- Training and Development
- Work Planning and Prioritization
- Problem Resolution
- Employee Coaching and Mentoring
- Goal Setting
- Teamwork and Collaboration
- Project Presentations
- Concept Development
- Design Implementation
- Sampling
- Client Presentation Delivery
- Creative Design Layouts
- Superb Eye for Detail
- Vendor Relationships
- Client Satisfaction
- Fashion Trends
- Photography
- Design research
- Layout design
- Design Concepts Development
Timeline
Manager
T-Mobile
10.2022 - Current
EMT-P
St. Clare's Hospital
02.2021 - 04.2023
EMT
St. Luke’s Hospital
12.2012 - 05.2019
Manager of Operations
Realty Search
08.2007 - 10.2022
Bachelor of Arts - Business Management
Pikes Peak College
Associate of Science - Paramedic
Percom
Associate of Science - EMT
Rapid EMT