Ashley Young
St Cloud,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Delivery Coordinator
Alliance Pavers
09.2023 - Current
- Improved delivery efficiency by optimizing routing and scheduling processes.
- Handled communication between drivers and suppliers, ensuring timely deliveries.
- Coordinated with builders and scheduling to prioritize and manage high-priority orders, resulting in increased customer satisfaction.
- Reduced late deliveries by closely monitoring vendor portals and proactively addressing potential delays.
- Managed a team of drivers, with open communication to meet customer deadlines.
- Maintained detailed records of all shipments, utilizing advanced database software systems for accurate reporting purposes.
- Regularly communicated with builders regarding shipment updates and anticipated arrival times, fostering positive relationships built on trust and transparency.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
Office Manager
Muffler Man
01.2020 - 02.2022
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Diploma - General Studies
St. Cloud High School
Saint Cloud, FLSkills
- Order reviews
- Schedule Coordination
- Route Planning
- Delivery monitoring
- Complaint Handling
- Reliability
- Problem-Solving
- Excellent Communication
- Continuous Improvement
- Organizational Skills
Timeline
Delivery Coordinator
Alliance Pavers
09.2023 - Current
Office Manager
Muffler Man
01.2020 - 02.2022
Diploma - General Studies
St. Cloud High School