Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Ashley Young

Ashley Young

Cumming,GA

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Part Time Office Manager

Lanier Home Builders
Dawsonville, GA
07.2023 - Current
  • Maintained filing system for records, correspondence and other documents.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Developed and maintained client contracts and job budgets.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Developed effective communication strategies between departments within the organization.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Billed and monitored payments due from clients and promptly contacted clients with past due payments.
  • Coded and entered daily invoices with in-house accounting software.
  • Developed and maintained company website and social media accounts along with Google.

General Manager

North Georgia Roofing & Property Renovations, LLC
Dawsonville, GA
05.2021 - Current
  • Oversaw company's overall operational and financial performance, ensuring profitability and sustainable growth.
  • Identified opportunities for improvement and expansion through business to business relationships and direct insurance work programs.
  • Provided exceptional customer satisfaction.
  • Managed performance of projects ensuring customer satisfaction, timely completion, and profitability.
  • Managed preparation of contracts and payment structures.
  • Planned and oversaw daily operations to ensure efficiency and customer satisfaction.
  • Developed systems, processes to enhance operational efficiency and quality assurance.
  • Implemented quarterly business strategies to promote the companies goals and objectives.
  • Developed and monitored KPIs (key performance indicators) to ensure operational efficiency.
  • Created company's budget, presented P&L to ensure all financial goals were met or made suggestions for improvement.
  • Provided exceptional customer service to maintain and build upon client relationships for new and repeat customers.
  • Recruited, trained, developed high performing staff through leadership, mentorship to ensure employees had everything needed to succeed.
  • Managed customer satisfaction by addressing issues promptly and professionally.
  • Performed Accounts Receivable and Accounts Payable daily activities along with monthly reconciliations and daily invoice and receipt input.
  • Created and maintained company website, maintained all social media accounts, google ads and ramping up google reviews.
  • Developed all printed marketing materials and new t-shirt designs etc.
  • Conducted market research to identify trends, opportunities, and threats in the industry.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Supervised employees through planning, assignments, and direction.
  • Performed other various duties as needed.

General Manager

Georgia Restoration Pros
Jasper, GA
01.2020 - 05.2021
  • Conducted market research to identify trends, opportunities, and threats in the industry.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Tracked monthly sales to generate reports for business development planning.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Implemented campaigns and promotions to help with developing goods and services.

General Manager

All South Restoration, Inc
Cumming, GA
03.2018 - 12.2019
  • Facilitated Human Resource operations, including strategic workforce planning, performance management, staffing and administrative benefits.
  • Assessed over 12 employee's strengths and executed mentoring and training to assist in educational gaps, development opportunities and organizational objectives.
  • Executed strategical marketing campaigns with emphasis on digital exposure and B2B relationship, including redesigning logo, website and execution of brand awareness.
  • Identified and solved complex strategical barriers to ensure organizational objectives were being
    met by setting performance goals, timeline targets and training requirement deadlines.
  • Executed a strategic business plan to improve overall efficiencies and growth projections by
    rolling out new structured systems along with policies and procedures.

Business Analyst

Hall Boys, Inc.
Alpharetta, GA
03.2016 - 02.2018
  • Identified inefficiencies within each business and its departmental processes to implement dynamic improvement policies, new strategies, and organizational changes.
  • Conducted root cause analysis to formulate countermeasures to business missteps for operational improvement.
  • Reviewed software and programs to determine value and assess the viability in live environments, documented the process flow while developing improvements needed.
  • Designed training modules implementing strategic business practices to assist in launching a ‘Rapid Training Program’ to onboard new staff quickly during high demand recruiting.
  • Spearheaded SharePoint wire frames, roadmaps, sites, strategies, and training to 4 business entities by executing to over 20 department leaders and 5,000 staff members.

General Manager of Operations

Georgia Water and Fire Restoration
Alpharetta, GA
03.2013 - 03.2016
  • Facilitated HR operations, including strategic workforce planning, performance management, staffing and administration of benefits.
  • Assessed over 30 employee’s strengths and executed mentoring and training to assist in
    educational gaps, development opportunities and organizational objectives.
  • Executed strategical marketing campaigns with emphasis on digital exposure and B2B
    relationships, including redesigned logo, website, and execution of brand awareness.
  • Identified and solved complex strategical barriers to ensure organizational objectives were being met by setting performance goals, timeline targets and training requirement deadlines.
  • Executed a strategic business plan to improve overall efficiencies and growth projections by rolling out new structured systems along with policies and procedures.

General Manager of Operations

Taylor Brooks Salon & Spa
Alpharetta, GA
03.2008 - 03.2013
  • Facilitated HR operations, including strategic workforce planning, performance management, staffing and administration of benefits to over 50 staff members.
  • Spearheaded professional development with each staff member by conducting business courses, mentorship sessions, and setting performance goals and targets.
  • Executed strategical marketing campaigns with emphasis on digital exposure and B2B relationships, including redesigned logo, website, and execution of brand awareness.
  • Enhanced organizational profitability by 40% monthly for 3 consecutive years by executing effective staffing, inventory control, expense administration and marketing campaigns.
  • Evaluated and addressed system and workflow processes to align performance and objectives to reduce labor hours, boost profitability and optimize productivity.
  • Enhanced employee and client retention by 45% each through development of multiple initiatives that included a mentorship program, leadership training course, and career development plans.
  • Increased recruiting efforts by spearheading an apprenticeship program and front desk career path program.
  • Streamlined revenue and profitability by overseeing AR, AP, payroll processing, and conducting classroom seminars for sales, product knowledge, brand building, and entry level skill classes.

Education

BBA - Business

Indiana University - Purdue University Indianapolis
Indianapolis, IN
10-2019

Skills

  • Workforce Management
  • Compliance Monitoring
  • Operations Management
  • Bookkeeping
  • Policy Development
  • Contract Administration
  • Staff Management and Hiring
  • Office Management
  • Customer Service
  • Payroll and budgeting
  • Scheduling
  • Workflow Optimization
  • Organizational Skills
  • Credit and collections
  • Training and coaching
  • Organizational improvement
  • Process optimization
  • Staff training and development
  • Cross-functional team management
  • Cost analysis and savings
  • AP, AR, and Payroll operations
  • Brand development and awareness

Certification

  • Professional in Training Management (CPTM)
  • Master Cosmetologist
  • Leadership and Training Certificate

References

References available upon request.

Timeline

Part Time Office Manager

Lanier Home Builders
07.2023 - Current

General Manager

North Georgia Roofing & Property Renovations, LLC
05.2021 - Current

General Manager

Georgia Restoration Pros
01.2020 - 05.2021

General Manager

All South Restoration, Inc
03.2018 - 12.2019

Business Analyst

Hall Boys, Inc.
03.2016 - 02.2018

General Manager of Operations

Georgia Water and Fire Restoration
03.2013 - 03.2016

General Manager of Operations

Taylor Brooks Salon & Spa
03.2008 - 03.2013

BBA - Business

Indiana University - Purdue University Indianapolis

Similar Profiles

CREATE PROFILE
Ashley Young