Ashley Porter Young
Analyst
Pickens,SC
Summary
I have been in the Medical field in various positions for about 17 years. I have been a Pharmacy Technician, Medical Coder, and an IT Analyst. I have been responsible for many different areas in the medical field including the following. Primary IT Analyst in charge of 7 applications. That included all updates and support issues. Backup IT Analyst for 5 other applications. Validating Provider Credentials and assigning them the correct authorization in the system. Testing for new applications; or updates to my assigned applications. I was in charge of the "Wellness Program" through HR which allowed employees and spouses to renew their benefits. This included working with the lab for the employees and spouses to process their lab work to update in the HR application. So that they could complete their benefits. I added all new Providers to the system and created them schedules. I also worked with the Providers software Analyst to make sure that everything was uploaded to their system. I was the support Analyst for all printers within the Hospital and Physician offices. I posted payments from insurance companies to the correct accounts. I coded and billed insurance companies daily. Administrative Account Specialist for the Hospital. Senior Pharmacy Technician Cosmetic Representative for 11 CVS Stores I am a very organized person, and I am very detail oriented. I want to make sure that everyone I work with has what they need to complete their tasks. I have not worked continuously since 2015. My 14 year old son passed away and I needed to take a break. However I have continued to update myself on programs/applications. I am a very dedicated person to my career and others that I work with.
Overview
2016
2016
years of professional experience
Work History
Lead Pharmacy Technician
CVS Pharmacy
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Set up and modified patient profiles in [System] to include current information such as medications and insurance details.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Collected co-payments or full payments from customers.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted, measured and compounded medications following standard procedures.
- Supervised 2 pharmacy technicians and coordinated day-to-day assignments.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Coordinated verification and filling of more than 3 daily prescriptions in high-volume pain,depression, and opiod medication pharmacy environment.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Developed and implemented improvements to pharmacy organization system.
- Managed opening and closing duties for pharmacy.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Resolved third-party billing, computer system and customer service issues.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Set up and modified patient profiles to include current medications and insurance details.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Lead Cosmetic
CVS Pharmacy
- Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
- Set up sales floor, developed department procedures and implemented company policies to maximize cosmetics sales.
- Trained cosmetics personnel in sales techniques and product line to improve recommendations and increase upselling for department.
- Maintained accurate inventory and sales records for department.
- Managed team of 11 stores with at least 3 associates in the cosmetics department of each store to achieve and maintain highest standards of customer service.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Used in-store system to locate inventory and place special orders for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Allergic Disease and Asthma Center
- Developed and implemented health education strategies to reach target audiences.
- Participated in community outreach activities to promote health education initiatives.
- Developed and implemented health education programs to promote healthy lifestyles and prevent chronic diseases.
- Created and implemented budget and resource allocation plans to achieve cost-effectiveness and efficiency.
- Maintained accurate and complete records to document program activities and outcomes.
- Complied with legal and ethical standards to meet regulatory requirements.
- Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
- Billed Medical Claims daily.
- Posted insurance payments daily.
- Worked with third party payers to resolve patient issues.
- Worked with third party payers to obtain coverage for patients. I then worked with the patient to explain their benefits and coverage for treatment.
- Set up payment plans for patients.
- Responsible for closing 3 offices. Reconciling claims, and payments.
- .
Administrative Account Specialist
Cannon Memorial Hospital
- I posted payments from insurance companies to the correct accounts
- I coded and billed insurance companies daily
- Adhered to standards of quality and service as well as all compliance requirements.
- Set up new customer accounts and updated existing profiles with latest information.
- Prepared and submitted timely invoices, statements and payment reminders for customers.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Analyzed financial data and generated accurate, insightful reports for management.
- Reconciled customer accounts and identified discrepancies for further investigation.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Completed routine and complex account updates to resolve problems.
- Built relationships with customers and community to promote long term AR business growth.
- Presented professional image consistent with company's brand values.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Kept detailed records of daily activities through online customer database.
- Developed, maintained and utilized diverse client base.
- Stayed current on company offerings and industry trends.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Trained new employees on customer service, money handling and organizing strategies.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Achieved or exceeded company-defined AR quotas.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Contributed to team objectives in fast-paced environment.
- Maintained current knowledge of evolving changes in Healthcare.
- Recorded accurate and efficient records in customer database.
- I maintained the highest AR return within the Business office.
- Responsible for Probate, civil litigations, self pay, all secondary payers, and all liability claims.
Primary IT Analyst
Prisma Health System
08.2007 - 05.2015
- In charge of 7 applications
- That included all updates and support issues
- Backup IT Analyst for 5 other applications
- Validating Provider Credentials and assigning them the correct authorization in the system
- Testing for new applications; or updates to my assigned applications
- I was in charge of the 'Wellness Program' through HR which allowed employees and spouses to renew their benefits
- This included working with the lab for the employees and spouses to process their lab work to update in the HR application
- So that they could complete their benefits
- I added all new Providers to the system and created them schedules
- I also worked with the Providers software Analyst to make sure that everything was uploaded to their system
- I was the support Analyst for all printers within the Hospital and Physician offices
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Re-engineered existing computer systems to promote ease-of-use and improve system security.
- Collaborated with upper management to drive strategy and implement new processes.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Offered input for complex documents to support client-ready final versions.
- Worked well in a team setting, providing support and guidance.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to develop and implement creative solutions to complex problems.
Education
High School Diploma -
D.W Daniel High School
Six Mile, SC05-1996
Skills
- Microsoft applications
- Adobe
- GE Medical applications
- Printers
- Fax
- Scanners
- Payment machines
- Help desk applications
- Pharmacy and customer records management
- Manual and automated medication dispensing
- Proper labeling procedures
- HIPAA
- Drug storage procedures
- Problem-solving skills
- Medication storage
- Order verification
- Drug inventory control
- Insurance verification
- Team collaboration
- Pharmacy operations
- Troubleshooting malfunctioning equipment
- Pharmaceutical calculations
- FDA and HIPAA compliance
- Insurance billing
- Regulatory compliance
- FDA compliance
- Inventory control
- Drug utilization review
- Patient confidentiality
- Pharmacy operations management
Reading
I love reading about anything really. My favorite is Ancient History. I also like to read and keep updated in the Medical and AR fields.
Timeline
Primary IT Analyst
Prisma Health System
08.2007 - 05.2015
Lead Pharmacy Technician
CVS Pharmacy
Lead Cosmetic
CVS Pharmacy
Allergic Disease and Asthma Center
Administrative Account Specialist
Cannon Memorial Hospital
High School Diploma -
D.W Daniel High School