Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Young

Mesa,AZ

Summary

Results-driven Customer Success Leader with 4+ years at Yelp Restaurants, leading high-performing teams to improve retention, upsell, and client outcomes. Experienced in managing books of business, streamlining onboarding processes, and driving operational excellence in SaaS environments. Skilled in coaching and performance mananagement through clear communication and strategic problem-solving.



Overview

5
5
years of professional experience

Work History

Manager, Restaurant Success – Onboarding

Yelp
01.2024 - Current


  • Manages a team responsible for onboarding new clients on our Y4R product suite, addressing their specific needs and goals, and retaining a 3 month book of business.
  • Efficiently consulting on a variety of topics that may require training, sharing expert advice, troubleshooting, researching or collaborating with the team to drive adoption, value, and retention.
  • Ability to thrive in change and be creative & strategic in approaching solutions
  • Assist in organizing and overseeing assignments to drive operational excellence.
  • Comfortable and capable of providing feedback, building trust & strong relationships
  • Comprehension of metrics
  • Lives the Yelp and RS values


Associate Manager, Restaurant Success- Engagement

Yelp
09.2022 - 12.2023
  • Responsible for building a strong, successful team focused on OKRs related to retention and customer engagement.
  • Project management, new hire onboarding, creative problem-solving and next-level product knowledge with a focus on supporting our retention and expansion strategies.
  • Coached and developed direct reports by leading effective weekly team meetings, 1:1s and performance audits.
  • Promoted and enhanced Restaurant Success culture and values

Elite Restaurant Success Manager

Yelp
10.2020 - 10.2022
  • Worked with our newest customers, owning the customer lifecycle, from welcoming through training, adoption usage, and delivering value on one of our Yelp for restaurants products (Waitlist, Reservations, Connect, Ads).
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Utilized customer feedback to inform changes and improvements to customer success plans.
  • Analyzed customer data to identify trends and develop strategies to improve customer success metrics.

Education

Bachelor of Arts - Public Relations

San Jose State University
San Jose, CA
05-2010

Skills

  • Performance management expertise
  • Clear verbal and written communication
  • Enhancing operational efficiency
  • Client account management
  • Client retention, upsell, and customer satisfaction
  • Adapts well to changing environments

Timeline

Manager, Restaurant Success – Onboarding

Yelp
01.2024 - Current

Associate Manager, Restaurant Success- Engagement

Yelp
09.2022 - 12.2023

Elite Restaurant Success Manager

Yelp
10.2020 - 10.2022

Bachelor of Arts - Public Relations

San Jose State University

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