Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Ashley Young

Arlington,TX

Summary

I am a Customer Service Representative professional with over 5 years of experience in customer service and support in the retail, call center, and hospitality industries. My goal is to be the best, dedicated Customer Service Specialist, providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive, memorable experience. Committed job seeker with a history of meeting company needs through consistent and organized practices. Skilled in working under pressure, and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

9
9
years of professional experience

Work History

Warehouse Order Puller

HD Supply Warehouse
Grand Prairie, TX
06.2022 - Current
  • Pulled merchandise to fulfill orders to specification.
  • Report damaged products or safety hazards to the immediate supervisor.
  • Assembled customer orders from stock, and placed orders on pallets for the shipping department.
  • Picked products by matching numbers and product descriptions using a voice audio headset.
  • Tracked inventory and conducted cycle counts to maintain accurate records.
  • Updated inventory and production information using warehouse management systems and scanner guns.
  • Kept work areas clean, neat, and organized for optimal productivity and worker safety.
  • Stocked shelves, racks, and bins with new or transferred merchandise.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Received and counted stock items, recording data manually or on a computer for inventory purposes.
  • Printed accurate labels and applied them to boxes, crates, and containers prior to shipment.

Process Associate ( Work From Home)

Genpact
New York, NY
08.2023 - 08.2024
  • Resolved customer service inquiries within established time frames, while maintaining a high level of quality assurance.
  • Performed data entry tasks to update customer records and maintain the accuracy of information.
  • Maintained accurate records of all transactions related to processes, in accordance with company guidelines.
  • Identified potential risks associated with processes, and recommended corrective actions.
  • Responded to advanced issues with a professional and relationship-focused approach.
  • Coached and trained production leads on general process concepts, lean manufacturing, and how to identify potential improvements without assistance.
  • Prepared and filed financial statements, such as balance sheets and income statements.

Customer Service Rep,Sales Support Rep.

ETECH
Dallas, TX
04.2020 - 03.2022
  • Interact and assist customer via phone, chat, email and social media providing product knowledge.
  • Adhere to KPI metrics (Calls handles, Hold time, New customer activation, Add-ons/upgrades).
  • Developed strong customer relationships to encourage repeat business.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Set up and activated customer accounts.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • De-escalated irate customers with communication skills and sales expertise.

Travel Merchandiser(Temp Agency) /Remodel Associate

Set and Service Resources - SaSR
Raleigh, NC
07.2019 - 02.2020
  • Maintained clean and hazard-free work areas to achieve operational safety and regulatory compliance.
  • Read and understood operating manuals, blueprints and technical drawings to achieve accurate and safe repairs.
  • Ordered and restocked supplies to keep workplace operating smoothly.
  • Recorded parts inventory information and neatly organized parts for storage.
  • Identified issues affecting safety and addressed with shift supervisor for prompt resolution.
  • Understood how to operate and maintain job site equipment safely and for maximum productivity.
  • Cleaned or prepared construction sites to eliminate hazards.
  • Worked productively as lead or helping team member to drive customer satisfaction.
  • Loaded or unloaded building materials to distribute machinery or tools.

Cashier/Team Lead Sales Associate

Circle K Convenience Store
Vicksburg, MS
07.2016 - 05.2019
  • Greeting customers with helpful and friendly mindset resolving any complaints or disputes.
  • Performed daily duties (register count, cleaning, stocking, inventory).
  • Ensured that all safety protocols/checklist were standard for safety of the customers and employees.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Coached other employees in customer service strategies and successful selling techniques.
  • Trained and developed new team members to improve product knowledge and selling abilities.

FRONT DESK RECEPTIONIST

LA QUINTA INNS & SUITE
Vicksburg, MS
03.2017 - 12.2018
  • Completed basic bookkeeping and document filing.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Responded to inquiries and room requests made online, by phone and via email.

Education

Associate of Arts - Cosmetology

Paul Mitchell The School
Arlington, TX
03.2024

High School Diploma -

Vicksburg High School
Vicksburg, MS
05.2016

Skills

  • Organized
  • Fast learner
  • Customer relationship
  • Management
  • inbound calls
  • Cashiering
  • receptionist
  • Shipping and packaging
  • Picking and processing
  • Calm and professional under pressure
  • Upselling products and services
  • Data entry
  • Verbal and written communication
  • Customer service
  • Customer retention strategies
  • Creative problem solving
  • Order and refund processing
  • Understanding customer needs
  • quality control
  • Customer relations
  • Call center operations
  • Promotional support
  • Inbound and outbound calling
  • Multi-line telephone skills
  • Organization and efficiency
  • Meticulous and organized
  • Reliable and punctual
  • Customer complaint resolution
  • Positive attitude and energetic
  • Visitor and customer relations
  • Customer service-oriented
  • Computer proficiency
  • Appointment scheduling
  • Microsoft Office
  • Call answering and routing
  • Delivery coordination
  • Administrative support
  • Attention to detail
  • Greeting and seating clients
  • PC proficient
  • Service-oriented mindset
  • Paperwork processing
  • Report analysis
  • Dispute resolution
  • Process improvement
  • Warehouse management systems
  • Equipment troubleshooting

References

References available upon request.

Languages

5

Timeline

Process Associate ( Work From Home)

Genpact
08.2023 - 08.2024

Warehouse Order Puller

HD Supply Warehouse
06.2022 - Current

Customer Service Rep,Sales Support Rep.

ETECH
04.2020 - 03.2022

Travel Merchandiser(Temp Agency) /Remodel Associate

Set and Service Resources - SaSR
07.2019 - 02.2020

FRONT DESK RECEPTIONIST

LA QUINTA INNS & SUITE
03.2017 - 12.2018

Cashier/Team Lead Sales Associate

Circle K Convenience Store
07.2016 - 05.2019

Associate of Arts - Cosmetology

Paul Mitchell The School

High School Diploma -

Vicksburg High School
Ashley Young