Ashley Young
Clarksville,Tennessee
Summary
Dynamic professional with a proven track record in security and customer service, exemplified during my tenure at Allied Universal Security Services. Excelled in emergency response coordination and vigilant surveillance, alongside exceptional teamwork and problem-solving abilities. Skilled in using Microsoft Office and Google Workspace, I significantly contributed to creating a safe and efficient work environment.
Skilled DCSOC Operator offering over 6 years of experience in security. Highly experienced in de-escalating conflicts and controlling behaviors. Background includes monitoring entrances, facility grounds and closed circuit feeds, with using CCTV Monitors.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Unarmed Security Officer
Allied Universal Security Services
02.2019 - Current
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on premises.
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
- Supported emergency response efforts by collaborating with local law enforcement agencies during critical situations.
- Completed full building and grounds patrols every hour to spot and investigate concerns.
- Proactively participated in ongoing training sessions to remain current on industry best practices for effective security management.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Monitored CCTV cameras and alarm systems for security breaches.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Examined doors, windows and gates to verify security.
- Issued access cards to authorized personnel to monitor access points.
Cashier
Beach Oil (High Road)
06.2018 - 08.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Customer Service Representative
Convergeys
09.2017 - 07.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
BDC Representative
Patriot Chevrolet
01.2018 - 06.2018
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Nurtured existing client relationships through regular check-ins via phone or email correspondence.
- Identified and solved problems with minimal guidance to minimize disruptions to business.
- Boosted sales with proactive follow-up calls and consistent communication with potential clients.
Education
No Degree - Google Advanced Data Analytics
Coursera
Online08-2024
No Degree - Google AI
Coursera
Online07-2024
No Degree - Data Analytics
Coursera
Online07-2024
No Degree - Security License
G4s
Nashville, TN02-2019
High School Diploma -
Stillman Valley High School
Stillman Valley, IL05-2007
Skills
- Report writing
- Incident reporting
- Property patrol
- Crime prevention
- Situational awareness
- Security equipment operation
- Emergency response coordination
- Vigilant surveillance
- Alarm monitoring
- CCTV monitoring
- Alarm investigation
- CCTV tracking
- Able to use microsoft word powerpoint, & Excel
- Able to use Google Sheets, Google Docs, & Google slides
Certification
- Tennessee Driver's License
- Unarmed Security Certification
- OSHA Certified
- CPR/AED Certification
- Administrative Assistant Certification Goodwill Career Solutions 2016 December
- Google AI Essentials coursera.org 2024 July
- Google Data Analytics coursera.org 2024 July
- Google Advanced Data Analytics coursera.org 2024 August
Timeline
Unarmed Security Officer
Allied Universal Security Services
02.2019 - Current
Cashier
Beach Oil (High Road)
06.2018 - 08.2018
BDC Representative
Patriot Chevrolet
01.2018 - 06.2018
Customer Service Representative
Convergeys
09.2017 - 07.2018
No Degree - Google Advanced Data Analytics
Coursera
No Degree - Google AI
Coursera
No Degree - Data Analytics
Coursera
No Degree - Security License
G4s
High School Diploma -
Stillman Valley High School