Ashley Yowell

Collaborated with team members to streamline daily administrative tasks including but not limited to -

• Kept track of multiple spreadsheets that are detrimental in continuous client care/services. Including ongoing appointments, management of care procedures, hospital stays, emergency services.
• Oversaw budget for our clients (medical billing) to ensure financial records efficiency for our clients procedures.
• Participated in team meetings by sharing ideas and data for improving operational workflows.
• Learned data entry procedures for updating client information in company database ie. IRIS, Client Share Drive.
• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations
• Maintained filing system and organized customer documents for easy retrieval of information. - Medical Preventative Records Logs including Medical Compliance records.
• Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
• Boosted departmental collaboration by coordinating schedules and facilitating communication between teams.
• Processed incoming and outgoing mail and packages according to established procedures.

• Assisted clients with daily living activities, ensuring comfort and safety.
• Monitored vital signs and reported changes to healthcare professionals.
• Developed individualized care plans in collaboration with families and healthcare teams.
• Provided emotional support, fostering positive relationships with clients.
• Documented patient progress and maintained accurate records for care continuity.
• Coordinated transportation and scheduling for client appointments and therapy sessions.
• Assisted patients with daily living activities, resulting in a higher quality of life.
• Managed medical emergencies effectively, applying CPR and first aid skills when necessary to ensure patient safety.
• Contributed to hospice patients'' comfort during end-of-life care through empathetic support and symptom management.
• Provided essential support for clients with disabilities by assisting in adaptive equipment usage and performing transfers safely.
• Safeguarded client privacy by maintaining strict confidentiality of personal information, adhering to HIPAA regulations at all times.
• Collaborated with family members and caregivers to provide a consistent and supportive care environment, enhancing client satisfaction.
• Helped maintain client hygiene through bathing, grooming, and dressing assistance, fostering dignity and self-esteem in daily routines.
• Performed light housekeeping duties to maintain a clean living space for clients, contributing to their overall wellness.
• Consistently monitored client''s vital signs, reporting any significant changes to medical professionals promptly for appropriate intervention.
• Educated patients on medication administration, leading to improved adherence and better health outcomes.
• Maintained a safe and clean home environment for patients, reducing fall risks and promoting overall health.
• Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Provided mobility assistance such as walking and regular exercising.
• Assisted disabled clients to support independence and well-being.

• Hiring, training and preparing all call center representatives to respond to customer questions or complaints and troubleshoot problems with services or products.
• Ensured agents understood and competed all call center objectives, performance standard and policies.
• Answered agent's questions regarding difficult calls and resolved escalated customer service inquiries and complaints to maintain satisfaction.
• Supervised daily operations of customer service team (monitoring and evaluating between 20-25 people at any given time). as well as ensuring adherence to company policies and procedures.
• Led both one on one and team meetings weekly to help ensure compliance on maintaining best practices.
• Helped with the hiring and firing procedures including but not limited to unemployment hearings, and workman's comp meetings.
• Mentored and trained new staff on best practices for customer interaction and problem resolution.
• Implemented process improvements that enhanced customer satisfaction and reduced response times.
• Analyzed customer feedback data to identify trends and drive strategic enhancements in service delivery.
• Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
• Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.