ASHLEY YUHAS

Surgery Coordinator Responsibilities:

• Managed a high volume of calls, work text messages, and email inquiries for surgery scheduling in a fast-paced clinic setting. Scheduled surgeries both over the phone and in person while obtaining thorough medical histories from patients. Coordinated all aspects of pre-surgical testing, surgical clearance, and pre-op and post-op appointments, ensuring the timely and efficient completion of each step. Sent pre-surgical paperwork to patients and provided clear instructions regarding necessary requirements. Secured authorizations for surgeries, DME, home health, and physical therapy services. Generated and transmitted referrals via fax or email to appropriate companies, liaising with their representatives to ensure the completion of all necessary actions. Assisted patients during pre-op appointments by reviewing and explaining surgical paperwork, ensuring they understood all necessary steps before their procedure. Maintained ongoing communication with patients to ensure a clear understanding of the process and confirm that all pre-surgery tasks were completed. Contributed to improving scheduling protocols, training new team members, and streamlining processes to enhance team productivity and patient satisfaction. Edited and managed the provider's clinic schedule to maintain an organized workflow.

Back office / Surgery Scheduling Responsibilities:

• Roomed patients for a high volume clinic and managed clinic operations from start to finish, including collecting patient history, preparing charts, and accurately documenting information using EMR systems. Assisted with injections, coordinated and obtained authorizations for patient referrals, managed medication distribution and coordinated daily communication between patients and providers to ensure effective follow-up and care. Maintained the provider’s calendar, restocked exam rooms, autoclave and managed medical supplies. Ordered and fitted Durable Medical Equipment (DME), and provided assistance with post op care, cast removal and wound care as needed. Handled all provider calls, scheduling appointments, faxing, filing medical records and managing emails.

• Scheduled surgeries by contacting patients, obtaining necessary authorizations, coordinating referrals for DME and home health, and preparing related paperwork. Coordinated with surgery centers and hospitals. Organized pre-op and post-op appointments. Regularly updated and maintained the surgery schedule for the provider.

Front Office Responsibilities:

• Handled high-volume phone system, assisted with patient check-in, processed payments, and provided exceptional customer service. Managed faxing, filing, emails, scheduling appointments and meetings, and maintained medical records. Verified insurance and eligibility and communicated with insurance companies, workers' compensation carriers, and attorneys. Prepared patient charts and edited physician dictations. Coordinated referrals, obtained authorizations and prepared paperwork for liens, workers' compensation, and private insurance patients. Ensured effective communication with patients about referrals and appointments. Provided back-office support, including rooming patients and assisting with various clinical tasks as needed.

Front / Back Office Responsibilities:

• Managed multi-line phone system, faxing, mail distribution, scheduling, paperwork, and payments. Verified insurance eligibility and communicated with insurance companies, Workers' Compensation and attorneys. Coordinated care for 400+ patients weekly across five orthopedic providers, ensuring smooth clinic operations. Collected patient histories, recorded vital signs, and assisted with wound care, sutures, casting, and injections. Administered medications, performed blood draws, and conducted physical exams, urine screenings, and breath alcohol tests. Processed diagnostic orders, obtained authorizations, and managed DME requests. Coordinated all referrals, maintained medical records, and ensured communication between providers and patients. Managed inventory and supported clinic operations.

Administrative Assistant Responsibilities:

• Answered high-volume calls, scheduled appointments and meetings, and managed mail, filing, and emails. Prepared legal documents, client intake forms, and set up new accounts. Maintained communication between clients and attorneys.