Ashley Zajac
Warren,OH
Summary
Dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
17
17
years of professional experience
Work History
Cosmetologist
Supercuts
Warren, Ohio
05.2014 - Current
- Maintained client treatment records and designed long-term care programs for return customers.
- Researched latest trends in hair and makeup to stay updated on color, style and technique.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Maintained regular client list of up to 15 repeat customers while handling 20 walk-in clients daily
Debt Collector Agent
National Enterprise Systems
Solon , Ohio
12.2016 - 06.2018
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Used skip tracing and other techniques to locate debtors.
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Managed daily portfolio of 50 plus clients per day. Plus inbound clients of 10 plus per day.
Technical Support Specialist
West Corporation
Niles , Ohio
01.2013 - 05.2016
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Resolved 30 plus technical support inquiries per day
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Submitted service tickets for equipment maintenance requests.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Gas Station Cashier
Chagrin Oil & Gas
Middlefield, Ohio
06.2009 - 09.2012
- Scheduled and monitored regular vendor deliveries for fuel and store inventory.
- Reported shoplifting, theft and drive-offs to law enforcement.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Answered phone calls and returned voicemails.
- Provided exemplary customer service by addressing patron complaints and providing accurate information.
- Confirmed stock levels and expiration dates of merchandise.
- Processed various forms of payment for gas, merchandise and lottery tickets.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Lifted up to 50 lbs at once stocking and organizing.
Food Service Worker
Arby's
Middlefield, Ohio
10.2007 - 06.2009
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Learned other teammates' work tasks to train as backup.
- Maintained clean, trash-free work spaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Served over 60 people per shift while maintaining steady work flow.
Education
High School Diploma -
Cardinal High School
Middlefield, OH05.2009
High School Diploma -
Auburn Career Center
Painesville, OH05.2009
Skills
- Adaptable to Changing Client Needs
- Physical Stamina
- Appointment Scheduling
- Relationship Building
- Tool, Equipment and Surface Sanitizing
- Supply Ordering and Maintenance
- Cash Register Operation
- Problem Anticipation and Resolution
Timeline
Debt Collector Agent
National Enterprise Systems
12.2016 - 06.2018
Cosmetologist
Supercuts
05.2014 - Current
Technical Support Specialist
West Corporation
01.2013 - 05.2016
Gas Station Cashier
Chagrin Oil & Gas
06.2009 - 09.2012
Food Service Worker
Arby's
10.2007 - 06.2009
High School Diploma -
Cardinal High School
High School Diploma -
Auburn Career Center
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