Ashley Zapata

• Exceptional customer service by assisting shoppers, answering questions, and resolving issues in a timely and professional manner
• Operated POS systems to process sales, returns, and exchanges efficiently and accurately

• Maintained store appearance through restocking, merchandising, and organizing displays to enhance the customer shopping experience
• Collaborated with team members to meet daily sales goals and promote store promotions
• Handled cash and card transactions securely and followed company procedures for opening and closing registers
• Adapted to fast-paced, high-volume environments while maintaining a positive and helpful attitude
• Worked in women’s jewel and beauty section as well

• Assisted customers with product selection and inquiries to enhance shopping experience.

• Managed inventory levels and organized merchandise displays to optimize sales opportunities.
• Processed transactions accurately and efficiently at point of sale, ensuring customer satisfaction.
• Trained new associates on store policies, customer service standards, and operational procedures.
• Collaborated with team members to implement promotional strategies that increased foot traffic.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

• Provided prompt, courteous service to guests, creating a welcoming and enjoyable dining experience
• Accurately took food and beverage orders and coordinated with kitchen and bar staff to ensure smooth and timely service
• Maintained detailed knowledge of the menu, daily specials, and ingredients to assist guests with selections and special requests
• Balanced multiple tables and tasks efficiently during high- volume shifts, maintaining attention to detail and guest satisfaction
• Processed payments through POS systems and ensured proper handling of cash and credit transactions
• Quickly addressed guest concerns or complaints to ensure a positive outcome and repeat visits
• Supported team members with side work, table resets, and general upkeep to help keep operations running smoothly

• Provided exceptional customer service in high-volume environment, ensuring guest satisfaction and repeat business.
• Managed multiple tables efficiently while maintaining attention to detail and accuracy in order taking.